Customer service rep

Cognizant; Annapolis (MD); Remote; USD 40,000 - 46,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Customer Service Representative to deliver exceptional support to customers, providers, and payers, while maintaining service quality in a healthcare environment.

This fully remote role in Missouri requires 1–3 years of experience in customer service, strong communication, and the ability to manage multiple tasks. You will document interactions, escalate issues as needed, and collaborate with internal teams to resolve inquiries and support operational goals.

Qualifications

• 1–3 years of experience in customer service or related role.
• Experience in a customer-focused environment with a commitment to service excellence.
• Knowledge of Customer Service Management principles and best practices.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks, prioritize work, and meet deadlines.
• Strong problem-solving and analytical skills.
• Ability to work independently and collaboratively within a team.
• Experience supporting healthcare provider and payer-related processes is preferred.

Responsibilities

• Serve as a primary point of contact for customer inquiries and service requests.
• Provide professional and timely support while delivering high customer satisfaction.
• Resolve customer concerns and escalate complex issues to appropriate teams.
• Document customer interactions accurately and maintain detailed case records.
• Collaborate with internal departments to ensure prompt resolution of customer issues.
• Support provider and payer-related inquiries while adhering to service standards.
• Track and monitor service requests to ensure timely follow-up and completion.
• Contribute to continuous improvement initiatives focused on enhancing customer experience and operational efficiency.

Skills

Customer service

Communication

Multitasking

Problem solving

CRM tools

Job description

About the role

As a Customer Service Representative, you will make an impact by delivering exceptional support to customers and stakeholders while helping ensure efficient resolution of inquiries, requests, and service-related concerns. This role requires a customer-focused professional who can effectively manage interactions, maintain service quality, and support operational objectives within a healthcare environment.

You will be a valued member of the customer support team and work closely with internal partners, providers, payers, and customers to deliver a positive service experience and support business goals.

Location: Missouri, United States

Work Model: Remote

Shift: Day Shift

In this role, you will:

• Serve as a primary point of contact for customer inquiries and service requests.
• Provide professional and timely support while delivering a high level of customer satisfaction.
• Resolve customer concerns and escalated complex issues to appropriate teams when necessary.
• Document customer interactions accurately and maintain detailed case records.
• Collaborate with internal departments to ensure prompt resolution of customer issues.
• Support provider and payer-related inquiries while adhering to established service standards.
• Track and monitor service requests to ensure timely follow-up and completion.
• Contribute to continuous improvement initiatives focused on enhancing customer experience and operational efficiency.

What you need to have to be considered

• 1 to 3 years of experience in customer service, customer support, or a related role.
• Experience working in a customer-focused environment with a strong commitment to service excellence.
• Knowledge of Customer Service Management principles and best practices.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks, prioritize work effectively, and meet deadlines.
• Strong problem-solving and analytical skills.
• Ability to work independently and collaboratively within a team environment.
• Experience supporting healthcare provider and payer-related processes is preferred.

These will help you stand out

• Experience within healthcare, provider, or payer environments.
• Exposure to customer service technologies and case management systems.
• Understanding of customer relationship management (CRM) tools.
• Experience handling high-volume customer interactions.
• Strong attention to detail and documentation skills.
• Demonstrated ability to build positive relationships with customers and stakeholders.

Work Model

This is a fully remote position. Associates will work remotely while collaborating with customers, providers, payers, and internal teams to support service operations and deliver exceptional customer experiences.

Travel

No travel is required for this role.

Why Cognizant?

At Cognizant, we're engineering modern businesses to improve everyday life. Our associates enjoy a collaborative environment, opportunities for continuous learning, and the ability to work on meaningful projects that create value for our clients and their customers.

Aplicants will be accepted till 10/30/2026

The annual salary for this position will be in the range of $40K - $46K depending on experience and other qualifications of the successful candidate

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

We're excited to meet people who are passionate about customer service and operational excellence. Even if you don't meet every qualification listed, we encourage you to apply and share the unique experiences and skills you can bring to the role.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.