Customer Service Registrar

HCA Healthcare; Richmond (VA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Comprehensive medical coverage

401(k) Plan with match

Employee Stock Purchase Plan

Education assistance

Time Away From Work Program

Free counseling services

Flexible spending accounts

Colleague recognition program

Job summary

An established industry player is seeking a Customer Service Registrar to join their dedicated team. In this vital role, you will be responsible for ensuring timely and accurate patient registration, while providing exceptional customer service. Your efforts will directly contribute to the delivery of high-quality care and support for patients. This position offers a rewarding opportunity to make a difference in the lives of individuals seeking healthcare services. If you are passionate about patient care and thrive in a fast-paced environment, this role is perfect for you. Don't miss the chance to grow your career with a respected organization committed to compassionate care.

Qualifications

• 1 year of related experience preferred.
• Proficiency in Microsoft Office applications required.

Responsibilities

• Interview patients to obtain necessary account information.
• Provide exemplary customer service and ensure accurate charts.
• Verify insurance and obtain pre-certification/authorization.

Skills

Customer Service

Microsoft Office

Patient Registration

Education

High School Diploma or equivalent

1 year of related experience

Job description

Description

Schedule: Monday - Friday 5:30am-2pm

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below: Customer Service Registrar at Henrico Doctors Hospital.

Benefits

Henrico Doctors Hospital offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay, including prescription drug and behavioral health coverage, free telemedicine services, and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans, auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more.
• Free counseling services and resources for emotional, physical, and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder, and pet care, home and auto repair, event planning, and more.
• Consumer discounts through Abenity and Consumer Discounts.
• Retirement readiness, rollover assistance services, and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

We are seeking a Customer Service Registrar for our team to ensure that we continue to provide all patients with high-quality, efficient care. If you are passionate about patient care, we encourage you to apply!

Job Summary and Qualifications

As a Registrar, you will be responsible for timely and accurate patient registration. You will also interview patients for all pertinent account information and verify insurance coverage.

What you will do in this role:

• Interview patients at workstation or at bedside to obtain all necessary account information.
• Provide exemplary Customer Service.
• Ensure charts are completed and accurate.
• Verify all insurance and obtain pre-certification/authorization.
• Calculate and collect patient liability amounts.
• Ensure that all necessary signatures are obtained for treatments.
• Process patient charts according to paperwork flow needs and established productivity standards.
• Interview incoming patients, their relatives, or other responsible individuals to obtain identifying and demographic information with insurance and financial information.
• Assign Insurance Plans (IPlans) accurately.
• Verify insurance benefits and determine pre-certification/authorization status via online or other resources.
• Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible parties.
• Understand/explain policies regarding services, pricing, insurance billing, and payment of account.

What qualifications you will need:

• 1 year of related experience preferred.
• Demonstrates proficiency in Microsoft Office applications required.

Learn more about a day in the life of a Registrar here.

Parallon provides full-service revenue cycle management for HCA Healthcare, including scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll, and physician billing.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies by the Ethisphere Institute more than ten times.

If you find this opportunity compelling, we encourage you to apply for our Customer Service Registrar opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing, apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.