CUSTOMER SERVICE REG-GARY-IMMEDCARECTR

Methodist Hospitals; Gary (IN); On-site; USD 32,000 - 40,000; Full time

Job summary

Methodist Hospitals is seeking a patient-facing front desk professional to greet and register patients, collect demographics and insurance information, and obtain required signatures for physician visits.

The role involves coordinating appointments for multiple physicians, scheduling diagnostic tests, and ensuring follow-ups. Strong communication, computer, and organizational skills are essential to deliver compassionate customer service within a fast-paced clinical setting.

Qualifications

• Certification as Physician Office Business Administrator is desirable.
• Ability to apply medical terminology to patient visits and appointments.
• Strong computer skills and ability to operate basic office equipment.
• Demonstrated analytical skills.
• Excellent communication and interpersonal skills.
• Ability to diffuse stressful situations tactfully and professionally.
• Ability to work independently and in a team, and to multi-task.

Responsibilities

• Assist in check-in and check-out; prepare medical records for physician visits.
• Direct telephone calls and messages; provide customer service as needed.
• Coordinate patient appointments for all physicians in the practice.
• Schedule diagnostic tests and referrals; manage follow-ups.
• Verify financial information and insurance coverages.
• Ensure scheduled appointments are accurate and follow up on missed appointments.

Skills

Communication skills

Interpersonal skills

Analytical skills

Multitasking

Independent and team work

Customer service

Education

High School Diploma/GED

Healthcare front desk experience

Physician's Office/Billing experience

Tools

Office computer skills

Job description

Under general supervision. to perform work greeting and registering patients by obtaining demographics, financial information, insurance information and necessary signatures on required forms and documents for physician office visits. Coordinates patient appointments for all physicians in the practice office. Schedules diagnostic tests as ordered and schedules follow-up appointment. Provides excellent customer service.

Responsibilities

PRINCIPAL DUTIES AND RESPONSIBILITIES(*Essential Functions)

• Assists in maintaining compliance with regulatory standards applicable to areas of responsibility as required by accreditation bodies.
• Assists patients with check-in and check-out process and prepares medical records for physician visit.
• Directs telephone calls and messages to appropriate persons, provides customer service as needed.
• Initiates scheduling process for diagnostic tests and referrals.
• Verifies financial information and insurance coverages.
• Verifies scheduled appointments and follows up on missed appointments per protocol.

Qualifications

JOB SPECIFICATIONS(Minimum Requirements)

Knowledge, Skills, And Abilities

• Certification as a Physician Office Business Administrator is desirable.
• Ability to apply medical terminology as it relates to patient visit and future appointments.
• Good computer skills and the ability to operate basic office equipment.
• Demonstrated good analytical skills.
• Demonstrated positive attitude, professional courtesy and compassionate customer service to patience.
• Excellent communication and interpersonal skills.
• Ability to diffuse a stressful situation tactfully and professionally, and the ability to make good decisions in a stressful situation.
• Ability to work independently and in a team environment, and to multi-task.

EDUCATION

• High School Diploma/GED Equivalent Required
• Customer service, reception, filling or billing experience in a physician's office or hospital.
• 2 Healthcare/Medical - Physician's Office Preferred

STANDARDS OF BEHAVIOR

Meets the Standards of Behavior as outlined in Personnel Policy and Procedure #1, Employee Relations Code.

CONFIDENTIALITY/HIPAA/CORPORATE COMPLIANCE

Demonstrates knowledge of procedures for protecting and maintaining security, confidentiality and integrity of employee, patient, family, organizational and other medical information. Understands and supports the commitment of Methodist Hospitals in adhering to federal, state and local laws, rules and regulations governing ethical business practices for healthcare providers.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.