Customer Service Red Mango

Perez-Hermanos; Cayey (PR); On-site; USD 14,000 - 15,000; Part time

Job summary

Red Mango Café in Cayey, PR is seeking a part-time Customer Service representative. You will greet customers, take orders, handle cash, and ensure orders are accurate while maintaining cleanliness and following food-safety standards.

The role requires bilingual English/Spanish communication, ability to work in a fast-paced environment, and a focus on delivering excellent customer service. Evening and weekend availability is required.

Qualifications

• High school diploma or equivalent preferred.
• Bilingual in English and Spanish.
• Experience in customer service, restaurants, cafés, fast-food, or cash handling preferred.
• Willingness to learn and be reliable with strong customer-service orientation.

Responsibilities

• Greet and assist customers in a courteous, professional manner.
• Take and confirm orders, provide menu information and options.
• Process cash, credit/debit payments and issue receipts.
• Prepare and deliver orders accurately and efficiently.
• Maintain clean, organized workstations and follow hygiene standards.
• Work as part of a team and follow supervisor directions.

Skills

Bilingual English/Spanish

Cash handling

Customer service

Teamwork

Attention to detail

Education

High school diploma or equivalent

Tools

POS system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Red Mango

Part Time CAYEY, PR, US

Salary Range: $10.50 To $11.50 Hourly

JOB DESCRIPTION

POSITION SUMMARY

The Customer Service employee is responsible for providing each customer with a prompt, courteous, and professional service experience, from taking the order through the final delivery of the product. This position also performs cashier duties, processes orders, assists with food and product preparation and service, and maintains clean and organized work areas while complying with Red Mango Café’s standards for customer service, quality, hygiene, food safety, and workplace safety.

This position requires a strong customer-service orientation, speed, accuracy, teamwork, and the ability to perform effectively in a fast-paced, high-volume environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Service

• Greet and assist customers in a courteous, respectful, and professional manner.
• Provide customers with information regarding menu items, products, ingredients, promotions, and available options.
• Accurately take customer orders and confirm order details before processing.
• Respond to customer questions, requests, or concerns in accordance with established procedures.
• Maintain a positive attitude and remain focused on providing an excellent customer experience.
• Immediately notify the Supervisor or Store Manager of any customer situation requiring additional assistance or management intervention.

Cash Handling and Transactions

• Properly operate the Point-of-Sale (POS) system.
• Process cash, credit/debit card, and other authorized forms of payment.
• Handle cash responsibly and maintain accuracy in all transactions.
• Provide customers with the correct receipt and change.
• Follow established procedures for opening, operating, and closing assigned cash registers.
• Immediately report any cash discrepancy, transaction error, or other cash-handling issue.
• Comply with the Company’s security and loss-prevention policies and procedures.

Order Preparation and Delivery

• Prepare, organize, or assist in the preparation of products in accordance with established recipes, portions, and quality standards.
• Verify that each order is complete and accurate before delivering it to the customer.
• Maintain efficient service without compromising product quality, presentation, and order accuracy.
• Keep workstations properly stocked with the products, supplies, and materials required for daily operations.
• Follow established procedures for the proper handling and preparation of food products.

Cleaning, Organization, and Hygiene

• Maintain a clean, organized, and properly stocked workstation.
• Clean and sanitize surfaces, equipment, utensils, counters, and service areas as required.
• Maintain customer areas in a clean, organized, and appropriate condition.
• Properly dispose of waste and used materials.
• Comply with all personal hygiene, food safety, sanitation, and cleaning standards established by the Company and applicable authorities.
• Immediately report any unsafe condition, spill, defective equipment, or other situation that may present a safety risk.

OPERATIONAL RESPONSIBILITIES

The employee is expected to:

• Report to work on time and be prepared to begin assigned duties at the start of the scheduled shift.
• Comply with assigned work schedules and the Company’s attendance and punctuality policies.
• Wear the required uniform properly and maintain a clean and professional appearance.
• Follow instructions provided by the Supervisor or Store Manager.
• Work as part of a team and assist in other workstations when operational needs require.
• Maintain effective and respectful communication with coworkers, supervisors, managers, and customers.
• Comply with all policies, procedures, operational standards, and workplace rules established by Red Mango Café and the Company.
• Participate in required training sessions, meetings, and other work-related activities.
• Perform other duties related to the position that may be reasonably assigned based on operational needs.

POSITION REQUIREMENTS

Education:

• High school diploma or equivalent preferred.
• Bilingual in English and Spanish.

Experience:

• Previous experience in customer service, restaurants, cafés, fast-food establishments, or cash handling is preferred but not required.
• Candidates without previous experience may be considered if they demonstrate a willingness to learn, reliability, and a strong customer-service orientation.

KNOWLEDGE, SKILLS, AND ABILITIES

• Effective verbal communication skills in English and Spanish.
• Ability to work effectively as part of a team.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Strong attention to detail and accuracy when processing orders and transactions.
• Basic mathematical skills necessary for cash handling.
• Ability to follow instructions, procedures, recipes, and established standards.
• Strong organizational skills, reliability, and punctuality.
• Ability to address basic customer-service situations and recognize when assistance from a Supervisor or Manager is required.

WORK SCHEDULE AND AVAILABILITY

This position requires availability to work variable schedules based on operational needs, including daytime and evening shifts, weekends, and holidays, as applicable.

PHYSICAL REQUIREMENTS

• Stand for extended periods of time.
• Walk and move continuously throughout the work area.
• Bend, reach, push, and pull objects related to assigned duties.
• Lift and carry products, supplies, materials, or other items of moderate weight.
• Perform repetitive hand and arm movements.
• Work in a restaurant environment that may involve exposure to temperature changes, kitchen equipment, hot surfaces, and wet areas.
• The essential functions of this position may be performed with or without reasonable accommodation, in accordance with applicable law.

PERFORMANCE STANDARDS

• Quality of customer service.
• Accuracy of orders and transactions.
• Speed and efficiency of service.
• Compliance with cash-handling procedures.
• Cleanliness and organization of the work area.
• Compliance with food safety, sanitation, hygiene, and workplace safety standards.
• Attendance and punctuality.
• Teamwork and cooperation.
• Compliance with Company policies and procedures.
• Professional attitude, conduct, and willingness to assist with operational needs.