Customer Service Pro - Flexible Hours & Growth Path

Domino's; Salem (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Domino's is seeking a full-time Customer Service Rep at 506 S Main St. in Indiana. The role focuses on delivering exceptional customer experiences, handling inquiries, processing orders, and maintaining product knowledge to resolve questions and concerns.

The position offers growth opportunities within the store team and advancement paths as noted by the franchise. Candidates should enjoy working with customers during busy hours and be able to adapt to varying shifts.

Qualifications

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Skills

Customer service skills

Communication skills

Problem solving

Job description

Domino's is seeking a full-time Customer Service Rep at 506 S Main St. in Indiana. The role focuses on delivering exceptional customer experiences, handling inquiries, processing orders, and maintaining product knowledge to resolve questions and concerns.

The position offers growth opportunities within the store team and advancement paths as noted by the franchise. Candidates should enjoy working with customers during busy hours and be able to adapt to varying shifts.