Customer Service - Patient Registration

Myhaywoodregional; North Carolina; Hybrid; USD 21,000 - 26,000; Part time

Job summary

LifePoint Haywood Regional Medical Center in Clyde, NC is seeking a Patient Access Representative to be the first point of contact, providing fast, compassionate care and accurate registration across multiple systems. This role supports timely access to care and collaborates with care teams to smooth patient flow.

PRN, part-time hours with on-call shifts, no healthcare background required—we provide training.

Qualifications

• High school diploma or GED required.
• Excellent communication and interpersonal skills.
• Ability to pass background check, drug test, and vaccination requirements.
• Prior patient access or front desk experience a plus.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process across multiple computer systems.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Multitasking

Attention to detail

Professionalism

Interpersonal skills

Education

High School Diploma or GED

Job description

## Customer Service - Patient RegistrationApply: Clyde, NC: Part time: Posted Today: R260000006695**Location: LifePoint Haywood Regional Medical Center****Schedule: PRN, as needed, minimum required hours a month 48, 24 on call, additional shifts available**R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.Are you passionate about **helping people during critical moments** while building a career in **healthcare customer service**? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.As a **Patient Access Representative**you will be the **first point of contact for patients**, ensuring they receive **fast, compassionate, and accurate access to care**.This is more than registration — it’s a **frontline healthcare customer service role** where you directly impact patient experience, hospital operations, and revenue cycle success.**What You’ll Do:*** Provide **exceptional customer service** and assist patients and families with the check-in process working across **multiple computer systems** to register patients efficiently* Answer phones and gather**accurate**patient information**quickly**in a **fast-paced environment*** Support **timely access to care** by minimizing delays in registration and answer questions with confidence, clarity, and compassion* **Build trust** with patients during moments when they may be ill, anxious, confused, or overwhelmed* **Navigate diverse**insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable* **Collaborate** with nurses, physicians, and care teams to ensure smooth patient flowNo healthcare background? No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.**What We’re Looking For:*** Exceptional **customer service experience, communication and interpersonal skills*** Strong composure and professionalism in a **fast-paced environment*** Ability to **multitask and prioritize quickly with**high attention to detail* Comfortable with shifting priorities based on patient needs* Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)* High School Diploma or GED* Ability to pass background check, drug test, and meet vaccination requirements**What You’ll Gain:*** Experience in **healthcare administration & patient access*** Exposure to **revenue cycle, insurance processes, and hospital operations*** Opportunity for growth within R1* A team environment focused on **innovation, collaboration, and patient experience*** Meaningful work supporting patients during urgent and emotional moments**Why You’ll Love This Job:****Make a Real Difference:** Patients lean on you for support and reassurance. You’ll be more than a data collector - you’ll be a calm, helpful presence during stressful times.**Learn Healthcare from the Ground Up**: From insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open the door to long-term career growth.**Fast-Paced, Never Boring:** You’ll move between systems, phone calls, and in‐person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.**Supportive Team Environment:** We’re invested in your professional journey. You’ll be surrounded by teammates who have your back and leaders who want to see you succeed.For this US-based position, the base pay range is $14.50 - $18.99 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.