Customer Service Outfitter

Bass Pro Shops; Leeds (AL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Part Time Benefits Summary

Dental

Vision

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Bass Pro Cares Fund

Job summary

Bass Pro Shops is seeking a Customer Relations Associate in Leeds, AL to greet customers, handle returns, and provide product guidance. You will assist customers in selecting items, promote CLUB Membership and in-store programs, and ensure a clean, well-stocked store environment.

The role supports a part-time schedule and requires friendly, professional communication. The position emphasizes safety and accuracy in handling merchandise, including firearms with trigger locks, and offers benefits

Qualifications

• High school diploma or equivalent required.
• Strong customer service and communication skills.
• Ability to calculate figures such as discounts and make change.
• Ability to establish and maintain effective working relationships; friendly, professional demeanor.

Responsibilities

• Greet customers in a friendly, outgoing manner.
• Handle merchandise returns and process refunds/exchanges.
• Secure firearms with trigger locks as required.
• Check in vendor representatives and manage visitor log badges.
• Provide product information and direction to customers; assist in buying decisions.
• Promote programs (CLUB Membership, VOC, In-Store Pick-up) and license sales.
• Maintain a clean, organized work area and stay stocked with supplies.
• Follow company policies and other duties as assigned.

Skills

Customer service

Communication

Teamwork

Sales skills

Education

High school diploma or equivalent

Tools

Point of Sale (POS) system

Job description

***POSITION SUMMARY:***The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers.***ESSENTIAL FUNCTIONS:**** Secures all firearms brought into the store with trigger locks.* Checks in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges.* Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.* Greets all customers as they enter the store in a friendly and outgoing manner.* Handles customer's merchandise returns; complete refund / exchange paperwork.* Sorts returns by category and return to proper area.* Sells appropriate Hunting and Fishing Licenses.* Handles and administers all incentive and reward programs.* Remains product knowledgeable.* Remains aware of advertised sales.* Keeps work area clean, neat and well stocked with supplies.* Follows all Company Policies and Procedures.* Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by: + identifying and evaluating customers' needs + making product recommendations based off this analysis + promoting programs including, but not limited to CLUB Membership, VOC, and In-Store Pick-up.* ALL OTHER DUTIES AS ASSIGNED.***EXPERIENCE/QUALIFICATIONS:**** Minimum Degree Required: High school diploma or equivalent experience.***KNOWLEDGE, SKILLS, AND ABILITY:**** Ability to calculate figures such as discounts and make change to customers* Ability to communicate in a friendly and professional manner to our customers and other associates* Ability to establish and maintain effective working relationships with Management, coworkers and customers* Ability to operate computerized Point of Sale register system***TRAVEL REQUIREMENTS:**** N/A***PHYSICAL REQUIREMENTS:**** Constantly stand and/or walk during shift* Constantly communicate with others to exchange information* Constantly repeat motions that may include the wrists, hands and/or fingers* Occasionally ascend or descend ladders, stairs, ramps, etc.* Occasionally work in low or high temperatures* Occasionally work in noisy environments* Light work that includes constantly lifting and moving objects up to 20 pounds, occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed)***INDEPENDENT JUDGEMENT***:* Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.**Part Time Benefits Summary:** Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!* Dental* Vision* Voluntary benefits* 401k Retirement Savings* Paid holidays* Paid vacation* Bass Pro Cares Fund* And more!