Customer Service Outfitter

Bass Pro Outdoor World; Grand Junction (CO); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Discounts on retail merchandise

Medical benefits

Dental benefits

Vision benefits

Health Savings Account

Flexible Spending Account

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Shops is seeking a Customer Relations Associate in Grand Junction, CO. The role emphasizes greeting customers, assisting with product selection, and facilitating refunds or exchanges while maintaining firearm safety protocols.

The position involves handling merchandise, staying informed about sales and promotions, and supporting a high-quality shopping experience for every customer.

Qualifications

• Minimum education per job posting: high school diploma or equivalent.
• Ability to communicate in a friendly and professional manner.
• Ability to establish and maintain effective working relationships.
• Ability to operate a computerized Point of Sale register system.

Responsibilities

• Greet customers promptly and provide a welcoming shopping experience.
• Secure firearms with trigger locks.
• Check in vendor representatives and manage visitor badges.
• Process returns and handle refunds/exchanges.
• Promote programs including CLUB Membership and In-Store Pick-up.
• Maintain product knowledge and stay aware of sales promotions.

Skills

Customer service

Friendly communication

People skills

Cash handling/POS

Education

High school diploma

Tools

Point of Sale system

Job description

POSITION SUMMARY

The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers.

ESSENTIAL FUNCTIONS

• Secures all firearms brought into the store with trigger locks.
• Checks in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges.
• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
• Greets all customers as they enter the store in a friendly and outgoing manner.
• Handles customer's merchandise returns; complete refund / exchange paperwork.
• Sorts returns by category and return to proper area.
• Sells appropriate Hunting and Fishing Licenses.
• Handles and administers all incentive and reward programs.
• Remains product knowledgeable.
• Remains aware of advertised sales.
• Keeps work area clean, neat and well stocked with supplies.
• Follows all Company Policies and Procedures.
• Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by: identifying and evaluating customers' needs
  making product recommendations based off this analysis
  promoting programs including, but not limited to CLUB Membership, VOC, and In-Store Pick-up.

ALL OTHER DUTIES AS ASSIGNED.

EXPERIENCE/QUALIFICATIONS

Minimum Degree Required: High school diploma or equivalent experience.

KNOWLEDGE, SKILLS, AND ABILITY

• Ability to calculate figures such as discounts and make change to customers
• Ability to communicate in a friendly and professional manner to our customers and other associates
• Ability to establish and maintain effective working relationships with Management, coworkers and customers
• Ability to operate computerized Point of Sale register system

TRAVEL REQUIREMENTS

N/A

PHYSICAL REQUIREMENTS

• Constantly stand and/or walk during shift
• Constantly communicate with others to exchange information
• Constantly repeat motions that may include the wrists, hands and/or fingers
• Occasionally ascend or descend ladders, stairs, ramps, etc.
• Occasionally work in low or high temperatures
• Occasionally work in noisy environments
• Light work that includes constantly lifting and moving objects up to 20 pounds, occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed)

INDEPENDENT JUDGEMENT

Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

Starting Pay Rate

$16.00 - $18.75

Full Time Benefits Summary

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

We will be accepting applications on an ongoing basis.

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].

Bass Pro Shops