Customer Service Order Pullers

Ganahl Lumber; Los Angeles (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Ganahl Lumber Company is seeking an Order Puller to receive and process inbound and outbound orders for materials and merchandise to satisfy customer requests. The role emphasizes accurate order verification, prompt response to inquiries, and coordination with internal teams to ensure availability and timely fulfillment in a fast-paced warehouse environment.

Physical demands include lifting up to 75 pounds, standing and walking for long periods, and adherence to safety practices and company

Qualifications

• Reading and understanding written and verbal instructions.
• Ability to operate various hand and power tools as needed.
• Experience with material handling equipment is preferred.

Responsibilities

• Verify customer and order information for correctness against records.
• Receive and respond to customer orders as required.
• Review orders for completeness and forward incomplete ones for processing.
• Recommend merchandise or services to meet customers' needs.
• Inspect outgoing work for compliance with specifications.
• Check inventory system for availability of requested merchandise.
• Notify departments when supplies are low or orders risk depleting stock.
• File copies of orders or post orders on records as required.
• Maintain proficiency in safety policies and practices.
• Maintain a safe and clean work environment.
• Perform other related duties as assigned and adhere to policies.

Skills

Read & follow instructions

Operate hand tools

Operate forklifts & pallet jacks

Education

High school diploma or equivalent

6 months related experience

Tools

Hand tools

Forklifts

Pallet jacks

Job description

Job Summary

The Order Puller receives and processes incoming and outgoing orders for materials, and/or merchandise to satisfy customer requests.

ORDER PULLER

Job Summary

The Order Puller receives and processes incoming and outgoing orders for materials, and/or merchandise to satisfy customer requests.

Supervisory Responsibilities

• None

Duties/ Responsibilities

• Verify customer and order information for correctness, checking it against previously obtained information as necessary
• Receive and respond to customer orders as required
• Review orders for completeness according to reporting procedures and forward incomplete orders for further processing
• Recommend merchandise or services that will meet customers' needs
• Inspect outgoing work for compliance with customers' specifications
• Check inventory system to determine availability of requested merchandise
• Notify appropriate departments when supplies are low, or when orders would deplete available supplies
• File copies of orders received, or post orders on records as required
• Maintain proficiency in all organizational safe working policies and practices
• Maintains a safe and clean work environment
• Performs other related duties as assigned
• Adheres to company policies and work requirements

Required Skills/Abilities

• The ability to read, write, understand, and relay, written and verbal instructions
• The ability to operate various hand and power tools when needed
• The ability to operate various types of material handling equipment including hand trucks, pallet jacks, and forklifts when needed

Education and Experience

• High school diploma or equivalent
• 6 months of related experience preferred

Physical Requirements

• This position requires frequent standing, walking, sitting, while working either indoors or outdoors
• Must be in adequate physical condition to perform requirements such as mental, physical and manual dexterity, hand/grip strength, depth perception and any other physical attributes that enable the employee to perform the job safely according to all Company, Local, State, and Federal regulations and requirements
• Ability to lift/carry up to 75 pounds regularly
• Ability to push/pull up to 75 pounds regularly
• Must wear prescribed personal protective equipment when handling material or operating equipment

Other Requirements

• Must be able to successfully pass pre-employment and required drug screens as requested
• Must be able to successfully pass a Physical Capacity Assessments as requested

This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Additionally, Ganahl Lumber Company reserves the right to revise the job description at any time. All active employees must be able to satisfactorily perform the essential functions of the position and that, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Your employment with Ganahl Lumber Company is at will. Nothing in this job description shall be interpreted to be in conflict with or to eliminate or modify in any way, the at-will employment status of the Ganahl Lumber Company employees.