Customer Service & Order Planner – Logistics

DSV Air & Sea Inc.

Olive Branch (MS)

On-site

USD 32,000 - 52,000

Full time

14 days+

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Job description

If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.

Job area:

Customer Service

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com.

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Olive Branch, Polk Lane

Division:Solutions
Job Posting Title: Customer Service Agent / Order Planner, Olive Branch - 112357
Time Type: Full Time

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Service

Process and input all customer orders.

Running and printing shipments from WMS.

Run stock reports to check for product availability.

Generate all related paperwork and necessary informationrequiredfor customer workorders

Checking all orders for special requests

Expediting any order as necessary, trace orders asrequiredand notifycustomerof any activity concerning their merchandise.

Follow up with other departments to ensure the service standards arebeing met.

Assure proper invoicing of accounts by verifying customers as required.

Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.

Customer Interfacing Activities

Maintain a good working relationship with customers by responding to all inquiries and complaints concerningwork-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.

Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customerregardinginvoicing and credit changes.

Documentation

Ensure the accuracy of all receiving and shipping documents.

Gather andmaintainall data and recordsrelativeto shipping and receiving activities.

Assure that receiving counts match packing lists andpurchaseorders and that shipping count match picking documents.

Prepare any reports concerning customer service as required by supervisors.

Assistin resolving any discrepancies.

Data Entry

Operate the computer terminal in a proficient manner.

Enter and verify dataregardingcustomer orders, shipments, receipts, physical inventories, adjustments, etc., inan accurateandtimelyfashion.

Clerical

Oversee all paperwork associated with orders andmaintainthe corresponding files.

Answer phone calls andoperatesvarious typesof office machines and computers necessary to perform duties.

Greet customers and visitors to the office.

Effectively correspond with customers asrequired.

Communication

Answer incoming telephone calls in a cheerful, courteous, andtimelymanner.

Promptly route each call to the proper party, taking messages when necessary.

Assistcallers with general information andinquires.

Direct visitors to appropriatedepartment.

Assistdrivers at check in window various times though out the day.

OTHER DUTIES(Site Specific)

CSR's may be expected to cross train in otheradministrative staff functionsto support the site and contribute to associatedevelopment.

Work overtime as dictated by business whether mandatory or voluntary.

SUPERVISORY RESPONSIBILITIES

None

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

Must have a high school diploma or general education degree (GED).

1 year experience in Customer Service-related capacity

Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild tomoderate

Certificates, Licenses, Registrations or Professional Designations

SKILLS,KNOWLEDGEAND ABILITIES

Computer Skills

Intermediate computer skills

Proficient with MS Office Applications

WMS functions

Language Skills

English (reading, writing, verbal)

Business writingproficiency

Mathematical Skills

Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.

Other

Strong attention to detail accuracy andaccomplishjobtaskin a timely manner.

Ability to perform duties with minimal supervision or guidance.

Ability to multi-task

Effective communication skills

Must be able to effectively adapt to change and thrive in a stimulating, fast-pacedwork environment.

PREFERRED QUALIFICATIONS

1-3yearswarehouse/logisticssupportexperience

2-3years' experience in CustomerService-relatedcapacity

For this position, the expected base pay range is - . Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through theDSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.