Customer Service - Manager Trainee

ARK Distributing; West Des Moines (IA); On-site; USD 60,000 - 80,000; Full time

Job summary

ARK Distributing in West Des Moines, IA is seeking a Customer Service Manager to lead our customer service department, develop strategies to improve satisfaction, and mentor a team dedicated to high service standards.

You will oversee daily activities, handle escalations, and work cross-functionally to ensure excellent service delivery in a fast-paced environment.

Qualifications

• Prior working experience as a Customer Service Manager or other managerial roles.
• Ability to provide outstanding customer service support.
• Understanding of various management practices and techniques.
• Excellent communication and leadership skills.
• Ability to work under pressure and meet deadlines.
• Motivation and a proactive mindset.

Responsibilities

• Lead, guide, and motivate the team of customer service agents.
• Create, develop, and implement engaging and effective customer service strategies and standards.
• Document and record all customer service activities, interactions, and conversations.
• Communicate with customers via phone calls, e-mail, or face-to-face.
• Answer customers’ questions and provide explanations.
• Respond to and resolve customers’ issues.

Skills

Team leadership

Customer service

Communication

Problem-solving

Leadership under pressure

Job description

We are seeking a highly motivated Customer Service Manager to join our dynamic team. In this role, you will oversee our customer service department, ensuring that our team consistently exceeds customer expectations and maintains our high standards of service.As a Customer Service Manager, you will be responsible for developing strategies to improve customer satisfaction, managing customer service representatives, and handling escalated issues. If you thrive in a fast-paced environment and have a proven track record in customer service management, we would love to hear from you.

Customer Service Manager Duties & Responsibilities:

• Lead, guide, and motivate the team of customer service agents.
• Create, develop, and implement engaging and effective customer service strategies and standards.
• Document and record all customer service activities, interactions, and conversations.
• Communicate with customers via phone calls, e-mail, or face-to-face.
• Answer customers’ questions and provide explanations.
• Respond to and resolve customers’ issues.

Customer Service Manager Requirements:

• Prior working experience as a Customer Service Manager, or other managerial roles.
• Ability to provide an outstanding customer service support.
• Understanding of various management practices and techniques.
• Great communication and leadership skills.
• Ability to work under pressure.
• Problem-solving.
• Motivation.
• Drivers License and Vehicle are required.