CUSTOMER SERVICE MANAGER - TEXARKAN, AR

Compass Group USA; Texarkana (AR); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Job summary

Compass Group USA's Canteen division in Texarkana, AR is seeking a Customer Service Manager to oversee day-to-day operations and deliver an exceptional client experience. You will manage route drivers, ensure product availability, and serve as the main contact for customer inquiries, working with drivers, clients, and the operations team to resolve issues and maintain service standards.

The ideal candidate is customer-focused, well organized, and proactive, with the ability to manage multiple

Qualifications

• Bachelor’s degree preferred; acceptable combination of education and experience.
• 3 years driving experience required.
• Valid Non-CDL Class C license and clean driving record.
• 3–4 years in a customer service role or 2+ years related experience.

Responsibilities

• Site visits and client retention.
• Assist branches with grand openings.
• Ensure compliance with local and national standards; review reporting.
• Develop plans to improve SSS and reduce waste.
• Create account-level sales plans and track profitability.
• Coordinate efforts to improve client experience at point of sale.
• Drive merchandising standards and pricing opportunities.
• Assess performance by location via audits.
• When needed, perform Route Driver duties and deliver products.

Skills

Customer service

Communication

Team coordination

Problem solving

Driving experience

Relationship mgmt

Education

Bachelor's degree

Job description

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Other Forms of Compensation:Yearly Bonus and Company Car

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

Job Summary:

The Customer Service Manager (CSM) is responsible for delivering an exceptional customer experience while overseeing day to day operations. This role manages route drivers, ensures consistent product availability, and serves as the primary point of contact for customer inquiries and concerns. The Customer Service Manager works closely with drivers, clients, and the operations team to proactively resolve issues, maintain service standards, and support efficient operations.
The ideal candidate is customer focused, well organized, and proactive, with the ability to manage multiple priorities while building strong, positive relationships with clients. This position plays a critical role in driving customer satisfaction, retention, and overall operational performance.

Key Responsibilities

• Responsible for site visits and client retention
• Assist branches with grand openings
• Ensure we are compliant with local and national account standards; review corporate compliance reporting
• Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc.)
• Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)
• Coordinate efforts to improve customer retention and client experience at the point of sale
• Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
• Drive compliance to merchandising standards
• Assess performance by location through audit reports (Quarterly District Evaluations)
• When needed, perform the job functions of the Route Driver position, including driving a company vehicle over an established route to deliver products, render services by stocking and maintaining vending and related equipment

Preferred Qualifications

• A bachelor’s degree is preferred; two-year college degree or the equivalent combination of education and experience is acceptable
• 3 years driving experience required
• Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record
• Preferred 3-4 years’ experience in a customer service position, or a minimum of 2 years of related experience
• Route management, retail and merchandising experience is preferred
• Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.), in the abscence of delivery driver
• Food & beverage experience
• Excellent communication skills required
• Must be able to travel to client sites
• Must be passionate about providing world class service to our clients and customers
• Must be able to lift 50 lbs. on a consistent basis.

Canteen is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteen are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan