Customer Service Manager (Route&Account Management) - Denver, CO

Compass Group, North America

Denver (CO)

On-site

USD 65,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

FSAs

Paid Parental Leave

Personal Leave

Job summary

Canteen in Denver, CO, part of Compass Group USA, is hiring a Customer Service Manager to deliver exceptional client experience, oversee day-to-day operations, manage route drivers, ensure product availability, and act as the main point of contact for client inquiries.

The ideal candidate has leadership experience, 3+ years in customer service, knowledge of route management and merchandising, strong communication, and the ability to travel to client sites; a bachelor's degree is preferred.

Qualifications

Bachelor’s degree preferred; two-year College degree or equivalent acceptable.
Strong leadership skills with frontline teams.
Experience managing employee performance with coaching.
Training, onboarding, and developing employees to meet objectives.
Route management, merchandising and retail experience preferred.
3+ years customer service; 3 years driving experience.
Valid non-CDL Class C license and good driving record.
Proficient in MS Office and route management software.
Excellent communication; ability to travel to client sites.

Responsibilities

Site visits and client retention responsibilities.
Assist branches with grand openings.
Ensure compliance with local and national standards; review reports.
Develop action plans to improve metrics and profitability.
Coordinate to improve client experience at point of sale.
Drive merchandising standards and pricing opportunities.
Assess performance by location via audits.
Perform Route Driver duties when needed.

Skills

Leadership

Performance management

Training

Customer service

Communication

Driving

Route management

Merchandising

Retail management

Team mentorship

Education

Bachelor's degree preferred

Two-year college degree or equivalent

Tools

Microsoft Office Suite

Route management software

Job description

Canteen

Schedule: Start time, 5:00 am or 7am

Salary: $65,000 - $75,000 /year

Other Forms of Compensation: Yearly Bonus Opportunity & Company Vehicle

Growth. Opportunity. Excellence.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

Job Summary

The Customer Service Manager (CSM) is responsible for delivering exceptional customer experience while overseeing day-to-day operations. This role manages route drivers, ensures consistent product availability, and serves as the primary point of contact for customer inquiries and concerns.

The CSM works closely with drivers, clients, and the operations team to proactively resolve issues, maintain service standards, and support efficient operations.

The ideal candidate is customer focused, well organized, and proactive, with the ability to manage multiple priorities while building strong, positive relationships with clients. This position plays a critical role in driving customer satisfaction, retention, and overall operational performance.

Key Responsibilities

Responsible for site visits and client retention
Assist branches with grand openings
Ensure we are compliant with local and national account standards; review corporate compliance reporting
Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc.)
Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)
Coordinate efforts to improve customer retention and client experience at the point of sale
Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
Drive compliance to merchandising standards
Assess performance by location through audit reports (Quarterly District Evaluations)
Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.

Preferred Qualifications

A bachelor’s degree is preferred; two-year College degree or the equivalent combination of education and experience is acceptable
Strong leadership skills with experience managing, mentoring, and developing frontline teams
Experience managing employee performance, including goal setting, coaching, and corrective action
Experience training, onboarding, and developing employees to achieve business and customer service objectives
Route management, retail or food & beverage management, and merchandising experience is preferred
3+ years of customer service experience preferred; a minimum of 2 years of related experience required
3 years driving experience required
Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record
Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.)
Proficiency in Microsoft Office Suite (Excel, Word, Outlook, and PowerPoint) and route management software
Excellent communication skills required
Must be able to travel to client sites
Must be passionate about providing world class service to our clients and customers
Must be able to lift 50 lbs. on a consistent basis

Canteen is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteen are offered many fantastic benefits.