Customer Service Manager & Operations Liaison

Cascade Columbia Distribution Company; Seattle (WA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

401k upon hire

Profit sharing after first year of就业

Job summary

Cascade Columbia Distribution Company is seeking a Customer Service Manager & Operations Liaison in Seattle to lead customer service and support order processing, inventory, and shipping documentation. You will manage a team, collaborate with Operations, and ensure accurate invoicing while resolving discrepancies.

The role requires at least 3 years in a distribution or similar setting, strong analytical skills, and proficiency with Excel, Outlook, and ERP/CRM tools.

Qualifications

• Minimum of 3 years of experience in project management or customer service, preferably in distribution, logistics, chemical distribution, or industrial environments.
• Experience managing people is required, preferably in a customer service, warehouse, distribution, logistics, or industrial environment.
• Strong analytical and problem-solving skills.
• Ability to dig deep into issues, research root causes, and troubleshoot discrepancies involving customer orders, inventory, warehouse transactions, shipping documents, and invoices.
• Proficiency in Microsoft Excel, Outlook, and other computer applications.
• Strong work ethic, dependability, and positive attitude.

Responsibilities

• Ensure customer orders are processed accurately and efficiently.
• Collaborate with Operations, Inventory, and lead a team of Customer Service Representatives.
• Respond to customer inquiries via phone, email, and in person.
• Coordinate order fulfillment and shipment activities with Operations.
• Review Bills of Lading (BOLs), warehouse records, and inventory interface to ensure shipping accuracy and completeness prior to invoicing.
• Verify warehouse transactions, receipts, shipments, and inventory movements for invoicing purposes.
• Investigate and help facilitate the resolution of discrepancies involving orders, inventory inaccuracies, and warehouse transactions.
• Research transaction histories and supporting documentation to identify root causes of order fulfillment issues.
• Work closely with warehouse, inventory, accounting, and sales teams to troubleshoot issues and ensure timely resolution.

Skills

Customer service leadership

Leadership

Analytical thinking

Problem solving

Excel

Communication

Team leadership

Tools

ERP systems

BOL documentation tools

CRM software

Job description

Location: Seattle, WA

Job Type: Full-Time; Exempt

About Us

Cascade Columbia Distribution is a leading chemical distribution company, dedicated to providing high-quality products and exceptional service to our customers in several industries. We are seeking a motivated and detail-oriented Customer Service Manager & Operations Liaison to support our customer service and operations.

Position Summary

The Customer Service Manager serves as a key point of contact for customers while supporting order processing, inventory management, shipping documentation, and operations. This role requires a detail-oriented professional with a minimum of 3 years of experience who possesses strong investigative, troubleshooting, and problem-solving skills, and proven management experience. We are looking for self-driven and highly motivated candidates.

Key Responsibilities

• Ensure customer orders are processed accurately and efficiently.
• Collaborate with Operations, Inventory, and lead a team of Customer Service Representatives.
• Respond to customer inquiries via phone, email, and in person.
• Coordinate order fulfillment and shipment activities with Operations.
• Review Bills of Lading (BOLs), warehouse records, and inventory interface to ensure shipping accuracy and completeness prior to invoicing.
• Verify warehouse transactions, receipts, shipments, and inventory movements for invoicing purposes.
• Investigate and help facilitate the resolution of discrepancies involving orders, inventory inaccuracies, and warehouse transactions.
• Research transaction histories and supporting documentation to identify root causes of order fulfillment issues.
• Work closely with warehouse, inventory, accounting, and sales teams to troubleshoot issues and ensure timely resolution.

Required skills and experience

• A minimum of 3 years of experience in project management or customer service, preferably in distribution, logistics, chemical distribution, or industrial environments.
• Experience managing people is required, preferably in a customer service, warehouse, distribution, logistics, or industrial environment.
• Strong analytical and problem-solving skills.
• Ability to dig deep into issues, research root causes, and troubleshoot discrepancies involving customer orders, inventory, warehouse transactions, shipping documents, and invoices.
• Proficiency in Microsoft Excel, Outlook, and other computer applications.
• Strong work ethic, dependability, and positive attitude.

Ideal Qualifications

• Familiarity with chemical distribution, industrial products, hazardous materials, or regulated environments.
• Experience with ERP
• Knowledge of freight documentation, inventory reconciliation, and invoicing processes.
• Experience processing shipping documentation.
• Experience verifying warehouse transactions and supporting invoicing processes.
• Strong attention to detail and accuracy.

Physical Requirements

• Ability to work in both office and warehouse environments.
• Ability to occasionally lift up to 2 pounds.
• Ability to stand, walk, and move throughout the warehouse as needed.\

What We Offer

• Health, dental, and vision insurance
• Paid time off and holidays
• 401k upon hire
• Profit sharing after first year of employment