Customer Service Manager II - Omaha, NE

Canteen North America

Omaha (NE)

On-site

USD 60,000 - 62,000

Full time

14 days+

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Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Canteen is seeking a Customer Service Manager to oversee client accounts, support route operations, and drive customer satisfaction. You will manage a team of 5–10 associates, conduct site visits, review compliance, and help develop an account growth plan. The role requires strong communication and a proactive service mindset.

This position offers a competitive salary of $60,000–$62,000 per year plus a yearly bonus opportunity and a company car, with travel to client sites as needed.

Qualifications

Bachelor’s degree is preferred; a two-year degree or equivalent experience will be considered.
3–4 years of customer service experience preferred, or a minimum of 2 years of related experience.
Route management, retail, merchandising, and/or food & beverage experience are strongly preferred.

Responsibilities

Site visits and client retention.
Assist branches with grand openings.
Ensure compliance with local and national account standards; review corporate compliance reporting.
Develop action plans to improve SSS/control V-9 (food waste, o/s).
Develop an account-level incremental sales plan with local management; track performance and profitability.
Coordinate efforts to improve customer retention and client experience at the point of sale.
Build retail pricing opportunities and introduce new products to increase revenue.
Drive compliance to merchandising standards.
Assess location performance via quarterly evaluations.
When needed, perform Route Driver duties and drive a company vehicle on an established route.

Skills

Customer service

Team leadership

Client relationship management

Communication

Team collaboration

Education

Bachelor's degree preferred

Two-year degree or equivalent experience considered

Tools

MS Office

Job description

Salary: $60,000 - $62,000 /year

Other Forms of Compensation: Yearly Bonus Opportunity & Company Car

Growth. Opportunity. Excellence.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth.

Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

Job Summary:

The Customer Service Manager (CSM) is responsible for delivering exceptional customer service while managing client accounts and supporting route operations. This role oversees route drivers, conducts customer site visits, resolves service issues, and helps drive customer satisfaction, retention, and account growth.

The ideal candidate is customer-focused, organized, and proactive, with strong communication skills and the ability to build lasting client relationships in a fast-paced environment.

Key Responsibilities:

Responsible for site visits and client retention.
Assist branches with grand openings.
Ensure we are compliant with local and national account standards; review corporate compliance reporting.
Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc.).
Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan).
Coordinate efforts to improve customer retention and client experience at the point of sale.
Build retail pricing opportunities and encourage repeat sales (Best Practices) and introduce new products to increase revenue.
Drive compliance to merchandising standards.
Assess performance by location through audit reports (Quarterly District Evaluations).
When needed, perform the job functions of the Route Driver position, including driving a company vehicle over an established route to deliver products, render services by stocking and maintaining vending and related equipment.

Key Qualifications & Attributes:

Demonstrated customer service experience is essential, with a genuine passion for delivering exceptional support and building strong client relationships.
Proven experience managing teams of approximately 5–10 associates is highly desirable.
Experience overseeing 20–50 client accounts is a strong plus.
Ability to effectively manage daily responsibilities while remaining flexible and adaptable in a fast-paced environment with changing priorities.
A natural inclination to be “of service” to others, with a positive, solutions-oriented mindset.
Strong communication skills, with the ability to articulate ideas clearly and professionally.
Demonstrated success working collaboratively in a team environment.
Solid working knowledge of Microsoft Office programs (Outlook, Word, Excel).

Education & Experience:

A bachelor’s degree is preferred; a two-year degree or an equivalent combination of education and experience will be considered.
3–4 years of customer service experience preferred, or a minimum of 2 years of related experience.
Route management, retail, merchandising, and/or food & beverage experience are strongly preferred.

Additional Requirements:

Valid Non-CDL Class C driver’s license (unless otherwise required by state) with a good driving record.
Minimum of 3 years of driving experience required.
Ability to operate or learn material handling equipment (e.g., box trucks, handcarts), particularly in the absence of a delivery driver.
Must be able to travel to client sites as needed.
Must be able to lift to 50 lbs. on a consistent basis.
Demonstrated commitment to delivering world-class service to clients and customers.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteen are offered many fantastic benefits.