CUSTOMER SERVICE MANAGER I

ESFM® USA; Tucson (AZ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Employee Assistance Program

Flexible Spending Accounts

Parental Leave

Commuter Benefits

Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Career Growth

Job summary

Canteen is hiring a GMP Manager to oversee contamination control and environmental cleaning in ISO 8/9 cleanrooms. You will manage GMP documentation, cleaning validation, and SOP reporting while maintaining strong client relationships and delivering high-quality clinical engineering services.

The role emphasizes planning, budgeting, and leadership to meet financial and service goals in a dynamic environment. Join a team focused on growth and compliance within Compass Group USA.

Qualifications

• Bachelor's Degree or equivalent work experience required.
• Minimum five years GMP environment experience in clinical high customer/client relationships.
• Experience managing clinical engineering account.
• Budgeting, forecasting experience preferred.
• Ability to communicate effectively in written format and oral presentations.
• Ability to multitask and establish priorities.
• Ability to maintain organization in a changing environment.
• Exhibit initiative, responsibility, flexibility, and leadership.
• Possess a thorough knowledge of contract administration and office procedures.

Responsibilities

• Develop a business plan.
• Monitor and control overhead expenses.
• Ensure attainment of financial goals.
• Review financial statements with leadership and weekly operating reports.
• Monitor future contract financial reviews and updates.
• Manage productivity and staffing to meet divisional goals.
• Maintain client satisfaction and account retention.
• Administer client surveys and respond to feedback.
• Promote awareness of program alternatives and resources.
• Ensure compliance with client contracts and SOPs.
• Support contamination control workflows per GMP standards.
• Formulate technical action plans to address non-conformances.

Skills

Budgeting

Forecasting

GMP experience

Customer relationships

Communication

Leadership

Multitasking

Contract administration

Education

Bachelor's Degree or equivalent

Tools

Microsoft Office

Excel

Job description

Canteen

Position Title: Customer Service Manager (Route & Account Management)

Salary: Salaried, Full-Time

Other Forms of Compensation: Yearly Bonus Opportunity & Company Vehicle

Growth. Opportunity. Excellence.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

Job Summary

The GMP Manager will oversee contamination control and environmental cleaning compliance within ISO 8 and ISO 9 cleanrooms. Responsible for cleaning validation, GMP documentation, and comprehensive SOP reporting. Manage client relationships and ensure the delivery of high-quality clinical engineering services.

Key Responsibilities:

• Develop a business plan.
• Controls overhead expenses.
• Responsible for the attainment of financial goals.
• Reviews and analysis of financial statements with leadership, weekly operating reports.
• Monitors future contract financial reviews and updates.
• Responsible for productivity and staffing that is appropriate to and divisional goals.
• Monitors period analysis and initiates action plans as necessary.
• Maintains and supports client satisfaction at a level that ensures account retention.
• Maintains an active stewardship program at multiple levels.
• Administers are required to conduct client/customer surveys (and other feedback instruments) and respond in a timely and effective manner.
• Promotes client awareness of program alternatives and the availability of corporate resources.
• Monitors and ensures compliance with the provisions of client contracts.
• Assists in customizing programs to meet account unique needs as required.
• Ensure accurate documentation compliance for cleanroom operations.
• Document contamination control workflows per GMP standards.
• Formulate technical actions plans to address non-conformances and deviations.

Preferred Qualifications

• Bachelor's Degree or equivalent work experience required.
• Minimum five years GMP environment experience in clinical high customer/client relationships.
• Experience managing clinical engineering account.
• Budgeting, forecasting experience preferred.
• Ability to communicate effectively in written format and oral presentations.
• Ability to multitask and establish priorities.
• Ability to maintain organization in a changing environment.
• Exhibit initiative, responsibility, flexibility, and leadership.
• Possess a thorough knowledge of contract administration and office procedures.

Proficient in the use of Windows-based office software, including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

Canteen is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteen are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Canteen

Leticia Pinon