Customer Service Manager- Homecare

All-Ways-Caring-Homecare; Bethel (AK); On-site; USD 36,000 - 39,000; Part time

Benefits offered by this job

Daily pay options

Tuition reimbursement

Referral bonuses

401K participation

Career growth opportunities

Part-time work close to home

Job summary

All Ways Caring HomeCare in Bethel, AK is seeking a part-time Customer Service Manager (CSM) to lead quality care, optimize client satisfaction, and supervise caregivers. This role focuses on scheduling, staff performance, and building strong referral partnerships.

You will ensure accurate documentation, respond to client needs with urgency, and contribute to a supportive, compassionate homecare team committed to independence and dignity.

Qualifications

• Associate or bachelor’s degree in business, Nursing, Social Services, or related field preferred.
• Accountable, reliable, and able to work independently with good judgement.
• Valid driver’s license and auto insurance.
• Effective verbal and written communication.
• Excellent customer service skills.

Responsibilities

• Oversee quality care and overall client satisfaction.
• Supervise and guide Caregivers who provide direct client care.
• Manage employee scheduling and proactive issue resolution.
• Maintain relationships with referral partners, payors, and clients.
• Ensure proper documentation and record-keeping.
• Conduct periodic home visits and safety checks.

Skills

Scheduling experience

Supervisory experience

Customer service oriented

Communication skills

Problem solving

Organized

Education

Associate or Bachelor’s degree in business, Nursing, Social Services, or related field

Job description

Our Company

All Ways Caring HomeCare

Overview

Who we are looking for:

Join our team in beautiful Bethel, AK as a part-time Customer Service Manager (CSM) responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.

• Seeking a self-motivated professional with prior scheduling and management or supervisory experience
• An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency
• A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships
• An experienced communicator and problem solver who is well-organized

Why Join Us - Exceptional Benefits & Flexibility:

• Great company culture
• Competitive pay with daily pay options available
• Tuition reimbursement and campus partnerships
• Part-time work schedules close to home, perfect for work-life balance
• Referral bonuses
• Benefits, Supplemental Plans, EAP, and 401K participation
• Career growth and development opportunities

External Job Description

What you will do:

Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.

Responsibilities include, but not limited to:

• Oversee quality care and overall client satisfaction
• Supervise and provide guidance to the Caregivers who provide direct care to the clients served
• Manage employee scheduling, identify problem situations, and implement proactive solutions
• Maintain strong and positive relationships with referral partners, payor sources, and clients
• Ensure proper documentation and record-keeping
• Conduct periodic home visits and safety checks

Qualifications

What you will need:

• Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
• Accountable, reliable, and ability to work independently with good judgement
• Valid driver’s license and auto insurance
• Effective verbal and written communication
• Excellent customer service skills

About our Line of Business

All Ways Caring HomeCaredelivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home – all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer’s/dementia care, respite care, and other programs. For more information, please visit www.allwayscaring.com. Follow us on Facebook and LinkedIn.

Salary Range

USD $26.75 - $28.00 / Hour