Customer Service Manager

Bi-Mart; Seaside (OR); On-site; USD 56,162,000 - 60,747,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan

7 Paid Holidays Annually

Personal Time Off

On-Demand Payment Option

Employee Purchase Discount

401(k) Plan

Employee Assistance Program

Health/Prescription/Vision/Dental Ins

Healthcare Flexible Spending Account

Tuition Assistance

Life and AD&D insurance

Short-Term Disability

Job summary

Bi-Mart is seeking a Customer Service Manager to lead the front-end team and deliver exceptional customer experiences. You will oversee cashier operations, ensure accurate transactions, and promote teamwork with store management to foster pride of ownership in the store.

In this client-facing role, you’ll mentor staff, participate in inventory replenishment, and support BOPIS fulfillment while maintaining a friendly, efficient checkout area.

Qualifications

• Effective verbal and written communication skills.
• Punctual, positive, and friendly attitude.
• Ability to set priorities and organize workload.

Responsibilities

• Provide prompt and friendly service to customers.
• Handle customer transactions accurately and ensure cashier breaks.
• Collaborate with store management to promote teamwork and ownership.

Skills

Communication

Punctuality

Prioritization

Problem solving

Customer service

Leadership

Job description

USD $19.60 - USD $21.20 /Hr.

Do you enjoy meeting and engaging with a diverse range of people? Are you eager to help others around you in a professional and friendly way? Are you looking for a company you can grow with? If you answered yes to these questions, we want to hear from you! Your local Bi-Mart is looking for an outstanding individual to join the team as a Customer Service Manager.

About Bi-Mart Corporation

We've been a part of the Northwest for over 70 years. Bi-Mart stores are convenient, easy to shop at, and offer real values every day on name brand products. Whether it's the everyday shopping list, a home improvement project, automotive maintenance, or outfitting for the great outdoors, you'll find it and more at your local Bi-Mart.

We're part of the neighborhood, and we've served generations of Northwest families with honest values that your family can count on. We also have a long history of giving back to the communities we serve by supporting charitable organizations and worthy causes. Our goal has always been to create more value for our members in our stores and in their communities.

Why work for Bi-Mart?

• Employee-owned
• Growing company
• Great work-life balance
• Community involvement
• Great work environment
• We love our customers!

About The Store Team

The Store Team is responsible for achieving and maintaining a high level of customer service and friendliness, which includes our outstanding Front-End team. The Store Team strives to create the best shopping experience possible for our customers. As a community-based company, we want our customers to feel right at home when they shop at Bi-Mart.

About the Front-End Manager Position

We are looking for a hardworking and energetic Customer Service Manager to join Bi-Mart. This position builds, promotes, and delivers a high degree of customer service. Our Customer Service Manager's daily tasks include prompt and friendly service to our customers, precise handling of customer transactions, ensuring cashiers receive all required breaks, and working closely with store management to build teamwork and pride of ownership within the store. Other responsibilities can including; inventory replenishment, ensuring that check stands are clean & well-stocked, helping train new employees on front-end responsibilities, and managing BOPIS fulfillment.

Qualifications include, but are not limited to

• The ability to communicate well verbally and in writing
• The capability to arrive on time with a positive and friendly attitude
• The ability to set priorities and organize workload
• The talent to efficiently solve problems and offer solutions to customers
• The capacity to engage with and assist a variety of individuals
• An ability to provide excellent customer service
• The capacity to think strategically and to lead

Experience

1+ Year(s) as a cashier, sales associate, bagger, courtesy clerk, or in other retail positions.

Prior experience at retail brands such as Target, Walgreens, Rite Aid, Fred Meyer, Safeway, and Albertsons is also an asset!

Schedule

As an employee-owned company, Bi-Mart stores are open 800 am - 800 pm Monday - Saturday and 900 am - 600 pm Sunday

Hours may vary depending on workload and assignment

Benefits For All Employees Include

• Personal Time Off (depending on length of service and hours compensated 2 - 4 weeks annually)
• On-Demand Payment Option
• Employee Stock Ownership Plan
• Employee Purchase Discount
• 7 Paid Holidays Annually
• Paid Bereavement & Jury Duty Leave
• 401(k) Plan
• Employee Assistance Program

Benefits For Full-Time Employees Also Include

• Health/Prescription/Vision/Dental Insurance
• Healthcare Flexible Spending Account
• Tuition Assistance
• Life and Accidental Death & Dismemberment insurance
• Short-Term Disability
• All Employee benefits will meet or exceed requirements set forth by state and federal laws.

Pay

Bi-weekly / On-Demand

We are an equal opportunity employer and value diversity at Bi-Mart. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.