Customer Service Manager

Talentify; Scottsdale (AZ); On-site; USD 42,000 - 60,000; Full time

Job summary

Albertson's in Scottsdale, AZ seeks a Front End Supervisor to manage clerks, oversee cash handling, and support store sales. You will supervise duties, ensure accurate checkout operations, and assist with interviewing and hiring storefront staff.

The role emphasizes customer service excellence, leadership, and adherence to store policies, with active involvement in daily operations and payroll-related tasks.

Qualifications

• Strong communication, leadership, team building and interpersonal skills.
• Ability to deal with the public and project a positive image.
• Ability to supervise and analyze to support hiring decisions.
• Knowledge of basic mathematics and weights and measures.

Responsibilities

• Directs and supervises front end activities and staffing.
• Oversees cash flow, safe transactions, refunds and audits.
• Prepares and monitors payroll and reports.
• Interviewing and hiring front end staff.
• Enforces dress and grooming standards.
• Maintains front end cleanliness, safety and appearance.
• Trains front end staff and monitors compliance.
• Deals with customer complaints and resolves issues.

Skills

Leadership

Communication

Team building

Interpersonal skills

Customer service

Cash handling

Supervisory experience

Conflict resolution

Public relations

Tools

PCs

Cash registers

Printers

Scanners

Scales

Public announcement system

Job description

PURPOSE: Ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Manages and schedules duties of Front End Clerks, Courtesy Clerks, Service Operations Assistant and Service Supervisors. Oversees the completion of daily cash, balancing, reconciliation and payroll reports, while supporting store sales and overall operating plan.

DUTIES AND RESPONSIBILITIES:

• Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relations in a positive manner, including effective resolution of customer complaints. Promotes Albertson's philosophy of personalized
• Provides fast, friendly, courteous and excellent customer services, handles customer relations, performs checking duties and supervisor functions on cash registers when necessary, and engages in suggestive selling and other sales techniques. Serve as overflow cashier as
• Directs and supervises front end activities including: monitoring customer traffic and service level, coordinates and implements front end and service programs, ensures cleanliness, safety and appearance of Front End physical area, and monitors inventories and ordering Front End supplies and merchandise. Ensures front end is operational and that it projects a positive
• Handles and is accountable for cash flow and controls including safe transactions, issues and pick-ups, cash register tills, approving checks, rainchecks and refunds, and monitoring checker money handling procedures. Handles scan system emergency procedures, UPC codes not on file, hard to scan UPC codes, scan pricing errors and system failures and other
• Assists with the interviewing and hiring of front end and courtesy clerks. Trains front end management, front end and courtesy clerks and monitors their compliance. Supervises associates assigned, makes recommendations for employment status changes and discipline to Store
• Responsible for cost and quality control and maintaining a constant awareness of customer and employee
• Enforces dress and grooming standards for all
• May serve as overflow cashier. Engages in suggestive selling and other sales techniques.
• Controls shrink.
• Prevents the sale of out of code
• Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
• Other necessary and required duties as directed or required.

SKILLS AND PHYSICAL REQUIREMENTS:

• Strong communication, leadership, team building and interpersonal skills and the ability to maintain composure under pressure.
• Ability to deal with the public and project a positive image.
• Frequently lift and maneuver objects of varying dimensions and weights up to approximately 55 lbs.
• Ability to stand or walk for long periods of time. Ability to move quickly.
• Ability to operate and troubleshoot PCs and checkstand equipment such as printers, scales, public announcement equipment, scanners, and cash registers.
• Knowledge of interviewing techniques, basic employment law, computer software and the analytical ability to handle administrative details such as planning and scheduling.
• Ability to supervise. Ability to analyze and gather facts for recommending disciplinary action and make hiring decisions.
• A good understanding of Company practices and in-depth understanding of Front End policies and procedures, and the ability to judge and react to business activity.
• Mental alertness is necessary to ensure safe and accurate completion of work activities. Knowledge of product variety and perishability, safety and sanitation procedures, and department polices and procedures.
• Ability to present a positive image to the public.
• Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties.
• Knowledge of basic mathematics and weights and measures.

WORK ENVIRONMENT:

Working conditions consist of a temperature controlled store environment. Occasional exposure to outdoor environment with varying temperatures.

SAFETY-SENSITIVE POSITION:

Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.