Customer Service Manager

Raymour-; Orange (CT); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health, Dental & Vision Coverage

401(k) with Company Match

Paid Vacation and Holidays

Tuition Reimbursement Program

Merchandise Discount

Disability & Life Insurance

Job summary

Raymour & Flanigan in Orange, CT seeks an experienced retail manager to lead the showroom team and champion service excellence.

The role involves supervising daily operations, payroll, benefits and performance, hiring and coaching associates, and partnering with sales and operations to enhance the customer shopping experience. Flexibility for evenings and weekends is required.

Qualifications

• Minimum three years' management experience in a customer service or retail environment.
• Bachelor's degree preferred.
• Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events.

Responsibilities

• Provide superior customer service in every situation.
• Lead and develop a team for service excellence.
• Maintain associate payroll, benefits and performance information.
• Hire, coach, mentor and develop associates.
• Partner with sales and operations team members to enhance the customer shopping experience.
• Display initiative in an entrepreneurial culture.
• Communicate effectively—verbal and written, with internal and external stakeholders.
• Multi-task in a fast-paced service environment.
• Manage time to complete daily sales, delivery and inventory reports, cash deposits, and weekly payroll reconciliations.
• Provide responsive communication to Director of Customer Care, associates and customers.
• Proactively resolve escalated customer issues.
• Identify opportunities and implement continuous improvement solutions.
• Balance multiple priorities while maintaining composure.

Skills

Team leadership

Customer service

Hiring & coaching

Education

Bachelor's degree preferred

Tools

PC-based applications

Job description

At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!

Expectations: Salaried role between $50,000-$60,000 annually

• Provide superior customer service in every situation. Go above and beyond advocating for every customer opportunity and request.
• Successfully lead, build and develop a team for modeling service excellence
• Maintain associate payroll, benefit and performance information
• Hire, coach, mentor and develop associates
• Partner with sales and operations team members to ensure that our vision of enhancing the customer shopping experience is realized.
• Display initiative to succeed in an entrepreneurial culture.
• Consistently demonstrate professional verbal and written communication, interpersonal and organizational skills.
• Multi- task within a fast paced service environment.
• Manage time to ensure completion of daily sales, delivery and inventory reports, cash deposits, and weekly payroll reconciliations.
• Provide responsive communication of information to Director of Customer Care, associates and customers.
• Proactively resolve escalated customer issues.
• Able to identify opportunities and find solutions for continuous improvement
• Problem-solve, organize and balance multiple priorities within a fast-paced environment.
• Maintain composure when handling unexpected challenges and competing demands.
• Perform additional functions that may be assigned at the discretion of management.

Qualifications:

• Minimum three years' management experience in a customer service or retail environment.
• Proficient in PC-based applications.
• Bachelor's degree preferred.
• Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events.

Raymour & Flanigan proudly supports a drug and smoke free work environment.

Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.

Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.

Location

Orange Showroom-ORAN

Raymour & Flanigan offers competitive compensation and a comprehensive benefits package:

• Excellent Health, Dental & Vision Coverage
• 401(k) with a Company Match
• Paid Vacation and Holidays
• Health Savings Account
• Flexible Spending Account
• Training and Development
• Tuition Reimbursement Program
• Generous Merchandise Discount
• Short & Long Term Disability
• Group Life Insurance
• Specified Disease Insurance