Customer Service Manager

Creative Financial Staffing, LLC; Morgantown (WV); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Job summary

Creative Financial Staffing, LLC in Morgantown, WV is seeking a Customer Service Manager to lead the customer experience strategy and oversee a growing service team.

You will manage inquiries, drive process improvements, partner with Sales, Operations, Purchasing and Marketing, and mentor staff while aligning ERP-driven processes with manufacturing operations.

Qualifications

• 5+ years of customer service experience.
• Prior leadership or management experience preferred.
• Experience with ERP systems in a manufacturing environment preferred.
• Proficiency with Microsoft Office and Google Workspace.

Responsibilities

• Oversee daily customer service operations and team workflow
• Manage customer inquiries related to orders, pricing, invoices, billing, and account management
• Review and process customer orders while ensuring accurate account information
• Resolve escalated customer concerns and implement service improvements
• Collaborate with internal departments to address customer and operational challenges
• Track service metrics, generate reports, and establish customer service goals

Skills

Customer service

Leadership

Process improvement

Communication

Cross-functional collaboration

Education

High school diploma

Bachelor’s degree (preferred)

Tools

ERP systems

Microsoft Office

Google Workspace

Job description

Customer Service Manager

Salary: $75,000-$85,000
Location: Morgantown, WV

Why This Opportunity Stands Out:

• Lead and influence the customer experience strategy across a growing organization
• Manage a customer service function with visibility across Sales, Operations, Purchasing, and Marketing
• Drive process improvements that directly impact customer satisfaction and business performance
• Play a key role in strengthening customer relationships and resolving complex issues
• Gain exposure to manufacturing operations and ERP-driven business processes
• Opportunity to mentor, develop, and lead a customer service team
• Partner with cross-functional leaders to improve efficiency and service delivery
• Competitive benefits package including health, dental, vision, PTO, 401(k), and company match
• Stable leadership position with direct impact on customer retention and company growth

Key Responsibilities for the Customer Service Manager:

• Oversee daily customer service operations and team workflow
• Manage customer inquiries related to orders, pricing, invoices, billing, and account management
• Review and process customer orders while ensuring accurate account information
• Resolve escalated customer concerns and implement service improvements
• Collaborate with internal departments to address customer and operational challenges
• Track service metrics, generate reports, and establish customer service goals

Qualifications for the Customer Service Manager:

• High school diploma required; Bachelor’s degree preferred
• 5+ years of customer service experience
• Prior customer service leadership or management experience preferred
• Experience with ERP systems in a manufacturing environment preferred
• Proficiency with Microsoft Office and Google Workspace applications