Customer Service Manager

Roomi Group Corporation; Minnesota; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Retirement savings plan

Paid vacation and sick leave

Collaborative and supportive work environment

Job summary

A leading construction marketing firm in Minnesota is seeking a Customer Service Manager to enhance brand visibility and manage client relationships. This unique role combines marketing and business development, involving the creation of marketing strategies, managing client communications, and conducting market research. The ideal candidate holds a Bachelor’s degree and has over 3 years of experience in marketing or customer-facing roles. The company offers a supportive work environment and comprehensive benefits including retirement savings and paid leave.

Qualifications

• Minimum 3 years of experience in marketing, business development, or customer-facing roles.
• Strong skills in digital marketing, content creation, and client communication.
• Self-motivated with the ability to work independently.

Responsibilities

• Develop and execute marketing strategies to promote construction services.
• Manage client communications, responding promptly and professionally.
• Create and maintain marketing materials such as presentations and social media content.

Skills

Digital marketing

Content creation

Client communication

Market research

Creativity

Education

Bachelor’s degree in Marketing, Business, or Communications

Tools

CRM platforms

Digital marketing tools

Job description

Houston, United States | Posted on 07/14/2025

Creative Submission Required To Be Considered: All applicants must submit a short presentation (PowerPoint, video, or other format) showing why you are the best fit for this role. Be creative - surprise us! Please send your presentation to [e-mail] as part of your application.

We are seeking a versatile Customer Service Manager to lead our business marketing efforts and manage client relationships independently. This unique role combines marketing, customer engagement, and business development to help grow our brand and drive new opportunities.

Key Responsibilities

• Develop and execute marketing strategies to promote our construction services and enhance brand visibility.
• Manage client communications, responding promptly and professionally to inquiries, quotes, and follow-ups.
• Create and maintain marketing materials such as presentations, social media content, newsletters, and proposals.
• Conduct market research to identify new business opportunities and stay ahead of industry trends.
• Collaborate closely with company leadership to align marketing and customer outreach with business goals.
• Use CRM and digital marketing tools to track leads, customer interactions, and campaign effectiveness.
• Represent the company at trade shows, community events, and client meetings as needed.
• Provide creative ideas and initiatives to help grow the business and improve customer experience.

Requirements

• Bachelor’s degree in Marketing, Business, Communications, or a related field.
• Minimum 3 years of experience in marketing, business development, or customer-facing roles.
• Strong skills in digital marketing, content creation, and client communication.
• Self-motivated with the ability to work independently and manage multiple responsibilities.
• Excellent interpersonal, organizational, and communication skills.
• Experience with CRM platforms and marketing tools is preferred.
• Creative mindset with a proactive approach to problem-solving and business growth.
• Retirement savings plan
• Paid vacation and sick leave
• Collaborative and supportive work environment