Customer Service Manager

cswg; Menasha (WI); On-site; USD 42,000 - 60,000; Full time

Job summary

Piggly Wiggly Midwest LLC is seeking a Customer Service Manager to direct and supervise front-end department functions to hit sales and profit targets. The role focuses on ensuring excellent customer experiences, maintaining front-end standards, and supervising associates across shifts.

The position involves training, scheduling, and compliance with regulatory policies, including alcohol, tobacco, and assistance programs, while maintaining inventory and labors in a safe environment.

Qualifications

• High School diploma or equivalent required.
• Ability to read, write, and perform basic math functions.

Responsibilities

• Lead and supervise front-end associates to meet sales and profit goals.
• Ensure proper cashier procedures, scanning accuracy, and shrink control.
• Schedule and train front-end staff and maintain appearance and conduct standards.
• Maintain safety, sanitation, and store policies for a safe environment.
• Handle paperwork related to the department and audits.

Skills

Front-end operations

Customer service leadership

Decision making

Conflict management

Team management

Communication skills

Education

High School Diploma

Tools

POS system

EZ-Scan

Scanner

Cash register

Job description

Position Overview

The Customer Service Manager is responsible for directing and supervising all functions and activities of front-end department personnel to achieve the sales and profit goals established for the department; to ensure that the work shifts of all department personnel contribute to the financial best interests of the store.

Job Description

• Availability: Open
• Shift: Morning, Day, Evening (Varies Per Store Needs)
• Schedule: Available Upon Interview
• Job Type: Full-Time
• Location: Piggly Wiggly - 1151 Midway Rd Menasha, WI, 54952

Description

• Cultivates and maintains customer service at the front-end, attention to associate appearance and behavior, as well as maintaining acceptable service levels
• Reacts to all customer concerns quickly and effectively while following SOPs to provide the best experience possible
• Controls store shrink by monitoring cashier product handling as well as cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures
• Selection, training, development and scheduling of front-end associates
• Complete all necessary paperwork relating to Department
• Ensures a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies
• Responsible for all training, monitoring and compliance of regulatory and legal aspects such as alcohol and tobacco, food stamps and WIC
• Maintains supplies for front-end, places orders when needed and keeps inventory of items such as receipt tape, paper/plastic bags, paid stickers, rain check slips, etc
• Performs self internal audits to ensure adherence to all polices and procedures
• Finish and retain reports/ logs needed for store audit and state inspection purposes
• Perform tasks as assigned by the Store Manager or Assistant Store Manager
• Travel Required: No

Environment

• Store: Grocery Warehouse (50F to 90F)

Skills

• Specialized Knowledge: Working knowledge of all aspects of front end operations, as well as the ability to make decisions and provide effective leadership.
• Special Skills: Basic computer skills; Very strong customer service skills, communication, management/leadership skills, strong decision making skills, conflict management, and the ability to manage multiple tasks
• Physical abilities: : Occasional amounts of walking, balancing, and kneeling; Frequent amounts of pushing and pulling loads up to 35 lb, crouching, and feeling; Constant amounts of standing, lifting and carrying loads up to 40 lb, stooping, reaching, handling, talking, and hearing; Occasional work in a variety of temperatures; Operation of Cash Register or EZ-Scan, Scanner, Computer, Telephone System, Scale, Currency Counter, Calculator
• Other: : Working knowledge of all store systems including POS, receiving, payroll and scheduling, pallet jack certification etc.
• Other: : Ability to read, write, and perform basic math functions
• Other: : Handle money, checks, and other media and distinguish between various forms of currency

Years Of Experience

• 0-2: 1-3 years previous retail experience in the are of the front end preferred

Qualifications

• High School Diploma - General Studies
• Shift 1st Shift (United States of America)

Company

Piggly Wiggly Midwest LLC

About Our Company

Building on its more than 100-year history in the grocery business, Piggly Wiggly continues to grow its presence with stores throughout the Midwest, South and Northeast. C&S Wholesale Grocers, LLC. operates corporate stores and services independent franchisees under a chain-style model. This unique grocery store offers the selection and assortment of a national chain, with the service and local customization of a community-based retailer. Each store contains specialized local assortments to meet local shoppers' needs.

Piggly Wiggly is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.