Customer Service Manager

Amentum; McLean (VA); On-site; USD 125,000 - 175,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Educational reimbursement

Parental leave

Employee stock purchase plan

Job summary

Amentum in McLean, VA is seeking a Manager to oversee Customer Service Center Operations across multiple campuses, coordinate special events, and manage official travel for customer personnel. This role supports a critical mission with a focus on service quality and operational excellence.

Required are 4 years of management experience in customer-service operations, plus CCSM and Customer Service Excellence Certifications.

Qualifications

• 4 years of management experience overseeing customer-service operations.
• Certified Customer Service Manager (CCSM) and Customer Service Excellence Certification.
• Bachelor’s degree in business administration, communications, public relations, or related field preferred.

Responsibilities

• Oversee Customer Service Center Operations at multiple campuses including handling electronic, telephonic, or walk-in service requests and inputting them into designated systems.
• Oversee special event coordination including conference center support to ensure all logistical activities meet mission objectives.
• Oversee management of official travel for customer personnel.

Skills

Customer-service management

CCSM Certification

Customer Service Excellence

Education

Bachelor’s degree in business administration or related field

Job description

Join a dynamic mission-critical program managing state-of-the-art facilities and infrastructure to ensure seamless operations 24/7. As part of this team, you'll engage in diverse responsibilities, from maintaining high-tech systems and providing rapid response to emergencies, to contributing to cutting-edge renovations and sustainability initiatives. Work alongside leading professionals in a role that combines technical excellence, innovation, and service to a national security mission. This is your opportunity to lead and grow in a position that directly enhances America’s critical operations. Be part of something bigger— and make an impact!

ESSENTIAL RESPONSIBILITIES

Oversee Customer Service Center Operations at multiple campuses including but not limited to receiving electronic, telephonic, or walk-in service requests, and inputting the requests in customer designated system(s).

Overseeing Special Event coordination to include but not limited to providing conference center support and ensuring all logistical activities needed to make these events successful our planned and conducted in a professional manner to support mission objectives.

Oversee management of official travel for customer personnel.

REQUIRED QUALIFICATIONS

4 years' experience in management role overseeing customer-service operations. Certified Customer Service Manager (CCSM); Customer Service Excellence Certification.

PREFFERRED EXPERIENCE

Bachelor’s degree in business administration, Communications, Public Relations, or a related field.

Compensation Details:

$125,000 to $175,000

The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview:

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement benefits (including 401(k) matching)
• Educational reimbursement
• Parental leave
• Employee stock purchase plan
• Tax-saving options
• Disability and life insurance
• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.

Original Posting:

08/27/2026 - Until Filled

Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters (https://postings.govdocs.com/#/vxSkbztPuAwwxfs) .