Customer Service Manager

Sky Real estate Professionals; Georgia; On-site; Confidential; Full time

Job summary

A leading real estate company in Georgia is seeking a Customer Service Manager to oversee customer support operations and enhance service delivery. The ideal candidate will have over 5 years of management experience, strong leadership skills, and a passion for customer satisfaction. Join us to foster a team focused on excellence and innovation in client experiences.

Qualifications

• 5+ years of experience in a customer service management role, preferably in real estate.
• Proven ability to lead and motivate a team to achieve high customer satisfaction.
• Excellent communication skills focused on customer-centric solutions.

Responsibilities

• Develop and implement customer service policies to enhance satisfaction.
• Supervise customer service representatives to ensure excellent service.
• Analyze customer feedback to identify improvement areas.

Skills

Leadership

Customer service expertise

Communication

Interpersonal skills

Education

Bachelor's degree in Business Administration, Communications, or related field

Tools

CRM software

Job description

Join Sky Real Estate Professionals, a leader in the real estate industry, as our Customer Service Manager and become a vital part of our dynamic team. We are committed to providing exceptional client experiences and maintaining our reputation for excellence. As the Customer Service Manager, you will oversee our customer support operations, ensuring seamless communication between clients and agents. Your role will involve developing innovative strategies to enhance service delivery, training and mentoring your team, and resolving any client concerns with professionalism and efficiency. This is an exciting opportunity to leverage your leadership skills and customer service expertise in a fast-paced, rewarding environment. If you have a passion for real estate and a drive for customer satisfaction, we invite you to take the next step in your career with Sky Real Estate Professionals, where we value integrity, innovation, and teamwork.

Tasks

• Develop and implement customer service policies and procedures to enhance customer satisfaction and loyalty.
• Supervise and support customer service representatives, ensuring they adhere to company standards and provide excellent service.
• Analyze customer feedback and service data to identify trends and areas for improvement, and report findings to senior management.
• Coordinate with other departments to resolve complex customer issues and improve overall service delivery.
• Train and mentor customer service staff to ensure consistent and effective service across all customer interactions.

Requirements

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 5 years of experience in a customer service management role, preferably within the real estate industry.
• Proven ability to lead and motivate a team to achieve high levels of customer satisfaction and performance.
• Excellent communication and interpersonal skills, with a strong focus on customer-centric solutions.
• Proficiency in CRM software and other customer service management tools.

Join Sky Real Estate Professionals as a Customer Service Manager and lead a dynamic team dedicated to exceptional client experiences. Elevate your career with us today!