Customer Service Manager

The TJX Companies, Inc.; East Hanover (NJ); On-site; USD 23,308 - 23,997; Full time

Benefits offered by this job

Associate discount

401(k) plan

Job summary

The TJX Companies, Inc. is seeking a Retail Associate at Marshalls in East Hanover, NJ. You will help create a positive customer experience, train Associates on front-end principles, and coordinate POS coverage while promoting loyalty programs.

Strong communication and merchandising skills are essential. The role requires flexibility to work nights and weekends, with opportunities for growth within TJX family of brands.

Qualifications

• Strong communication and interpersonal skills.
• Understanding of merchandising techniques and store presentation.
• Ability to multi-task and adapt to changing priorities.
• Team player with ability to train others and share knowledge.
• Willingness to work a flexible schedule, including nights/weekends.

Responsibilities

• Creates a positive internal and external customer experience.
• Trains and mentors Associates on front end principles.
• Assigns registers, coordinates breaks, and supports POS coverage.
• Addresses customer concerns promptly, ensuring a positive experience.
• Promotes credit and loyalty programs and actual store policies.

Skills

Strong communication

Merchandising techniques

Multi-tasking

Team player

Training others

Flexible schedule

Job description

Marshalls

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx—you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off‑price retailer.

Job Description

Opportunity: Grow Your Career

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We’re Looking For

• Available to work a flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi‑tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year of retail and 6 months of leadership experience

Benefits

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long‑term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address

240 State Route 10 West

Location

USA Marshalls Store 0365 East Hanover, NJ

This position has a starting pay range of $16.92 to $17.42 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.