CUSTOMER SERVICE MANAGER

Countryside Cabinets; De Pere (WI); On-site; USD 70,000 - 90,000; Full time

Job summary

Countryside Cabinets is seeking a Customer Service Manager to lead the Customer Service team on-site in De Pere, WI. You will provide strategic direction, coaching, and performance oversight to ensure exceptional service for our dealer network and sales partners.

You will partner with Sales, Production, Engineering, and Operations to drive continuous improvement, develop talent, and uphold quality standards for our semi-custom cabinetry. Strong leadership and communication are essential.

Qualifications

• 5+ years in customer service with at least 2 years in a leadership or supervisory role.
• Experience in cabinetry, millwork, building products, or related manufacturing preferred.
• Working knowledge of semi-custom cabinet construction, pricing structures, and customization options.
• Proven ability to lead, develop, and retain a team.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office (Outlook, Excel, Word); Cabinet Vision or similar software preferred.

Responsibilities

• Conduct performance reviews, set individual and team goals, and provide coaching and feedback.
• Lead hiring efforts for the Customer Service team, including interviewing, selection, and onboarding.
• Plan and deliver ongoing training for the team on new products, procedures, and systems.
• Identify skill gaps and create development plans for individual team members.
• Foster a collaborative, accountable, and customer-focused team culture.
• Develop and refine departmental procedures, workflows, and service standards.
• Monitor team performance metrics and implement improvements as needed.
• Partner with Sales, Production, Engineering, and Operations leadership on cross-functional initiatives.
• Represent Customer Service in planning discussions for new product launches, system rollouts and process changes.
• Serve as the senior point of contact for elevated issues from the Sales team and key accounts.

Skills

Leadership experience

Coaching & development

Communication skills

Strategic thinking

Problem solving

Tools

Cabinet Vision

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CUSTOMER SERVICE MANAGER

FULL TIME Regular Management De Pere, WI, US

11 days ago Requisition ID: 1027

Customer Service Manager

Job Description

Department: Customer Service

Location: On-site / In-office

Position Summary

The Customer Service Manager leads and develops the Customer Service team, providing strategic direction, performance oversight, and high-level support to ensure exceptional service for our dealer network and sales partners. This role focuses on team leadership, talent development, and resolving elevated issues, while empowering the Customer Service Coordinator and team to handle day-to-day operations. The Manager partners closely with Sales, Production, and other internal stakeholders to drive continuous improvement and uphold the quality standards expected of our semi-custom cabinetry.

Key Responsibilities

• Conduct performance reviews, set individual and team goals, and provide ongoing coaching and feedback
• Lead hiring efforts for the Customer Service team, including interviewing, selection, and onboarding
• Plan and deliver ongoing training for the team on new products, procedures, and systems
• Identify skill gaps and create development plans for individual team members
• Foster a collaborative, accountable, and customer-focused team culture

Strategic & Operational Oversight

• Develop and refine departmental procedures, workflows, and service standards
• Monitor team performance metrics and implement improvements as needed
• Partner with Sales, Production, Engineering, and Operations leadership on cross-functional initiatives
• Represent Customer Service in planning discussions related to new product launches, system rollouts, and process changesServe as the senior point of contact for elevated issues from the Sales team and key accounts
• Review complex quotes and orders for pricing and construction accuracy as needed
• Make judgment calls on exceptions, concessions, and resolution paths for difficult situations

Other

• Performs other duties as assigned

Qualifications

• 5+ years of customer service experience, with at least 2 years in a leadership or supervisory role
• Experience in cabinetry, millwork, building products, or a related manufacturing industry strongly preferred
• Working knowledge of semi-custom cabinet construction, pricing structures, and customization options
• Proven ability to lead, develop, and retain a team
• Strong written and verbal communication skills
• Proficiency with Microsoft Office (Outlook, Excel, Word); experience with Cabinet Vision or similar industry software preferred
• Ability to balance strategic thinking with practical problem-solving