Customer Service Manager

Shaw’s and Star Market; Colchester (VT); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Weekly pay

Associate discounts

Health benefits

Paid time off

Career development

Inclusive workplace

Job summary

Albertsons Companies is seeking a Customer Service Manager in the United States to lead front‑end operations, drive customer satisfaction, and support store performance goals. The role emphasizes coaching staff, maintaining efficient checkout processes, and ensuring a clean, compliant front‑end environment.

You will oversee scheduling, service levels, and daily operations while promoting an inclusive, team‑oriented culture and strong customer service results.

Qualifications

• Experience leading customer service teams in a retail setting.
• Proven ability to coach and develop front‑end staff and supervisors.
• Strong focus on accuracy, efficiency, and customer satisfaction.

Responsibilities

• Oversee front‑end operations and ensure fast, friendly service.
• Support store performance goals and daily checkout activities.
• Train, coach, and develop front‑end associates and supervisors.
• Assist with labor planning, scheduling, and budgeting for the department.
• Maintain compliance with policies, safety standards, and procedures.
• Complete daily reports and required payroll documentation.

Skills

Customer service leadership

People management

Team coaching

Operational excellence

Front‑end operations

Tools

POS systems

Job description

Why choose us?

Are you ready to take the next step in your people management career? Join us for an exciting opportunity as a Customer Service Manager, where customer service, operational consistency, and checkout efficiency come together. At Albertsons Companies, we are looking for team‑focused managers who are passionate about customer service, people development, and operational excellence. As a Customer Service Manager, you will oversee front‑end operations, support store performance goals, and ensure fast, friendly, and accurate service for every customer. This role offers a fast‑paced, customer‑facing environment where your work directly supports store results and customer satisfaction.

Why choose us?

Are you ready to take the next step in your people management career? Join us for an exciting opportunity as a Customer Service Manager, where customer service, operational consistency, and checkout efficiency come together. At Albertsons Companies, we are looking for team‑focused managers who are passionate about customer service, people development, and operational excellence. As a Customer Service Manager, you will oversee front‑end operations, support store performance goals, and ensure fast, friendly, and accurate service for every customer. This role offers a fast‑paced, customer‑facing environment where your work directly supports store results and customer satisfaction.

Bring your flavor

Building the future of food and well‑being starts with a strong customer experience. Bring your interest in service, organization, and team collaboration to a role where you help maintain consistent standards, support your associates, and ensure every customer leaves with a positive experience.

Main Responsibilities

• Oversee and coordinate all front‑end operations, ensuring fast, friendly, and accurate checkout service
• Support customer service programs and respond to customer concerns in a timely and professional manner
• Provide checkout support as needed, including register functions and customer assistance
• Guide and oversee front‑end activities including scheduling, service levels, and daily operations
• Maintain cleanliness, organization, and a positive front‑end environment
• Manage cash handling processes including tills, safe counts, reconciliation, refunds, and transactions
• Monitor inventory and ordering of front‑end supplies and materials
• Hire, train, coach, and develop front‑end associates and supervisors
• Support labor planning, budgeting, and expense control for the department
• Maintain compliance with company policies, safety standards, and operational procedures
• Complete daily reports, payroll processes, and required documentation

Soft Skills

• Strong customer‑service focus with a professional team presence
• Effective communication, coaching, and collaboration skills
• Strong organization, prioritization, and planning abilities
• Ability to stay composed in fast‑paced, customer‑facing environments

Skill Areas

• Front‑end operations and customer service execution
• Cash handling, reconciliation, and compliance practices
• Labor planning, scheduling, and service coverage
• Safety awareness and loss‑prevention support

Knowledge

• Front‑end systems, registers, and store operations
• Cash handling procedures, security protocols, and transaction policies
• Scheduling tools and basic computer applications

Abilities

• Ability to review service metrics, cash variance, and performance trends
• Ability to train, coach, and support associate development
• Ability to stand, move, lift, carry, or push objects as required
• Ability to operate and troubleshoot front‑end equipment
• Travel requirements: None
• Other requirements: Flexible availability including evenings, weekends, and holidays; reliable attendance; compliance with company policies, safety standards, and the Code of Business Conduct

We Also Provide a Variety Of Benefits Including

• Competitive wages paid weekly
• Associate discounts
• Health and financial well‑being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values

Click below to view video: ACI Values

A copy of the full job description can be made available to you.