Customer Service Manager

Raymour & Flanigan Furniture and Mattresses; Brookfield (CT); On-site; USD 65,000 - 90,000; Full time

Job summary

Raymour & Flanigan in Brookfield, CT is seeking a proven retail leader to oversee store operations and champion customer service excellence. You will recruit and develop a high-performing team, manage payroll and benefits, and align with sales and operations to create a superior shopping experience.

The ideal candidate has 3+ years of management in retail, strong leadership, and the flexibility to work nights, weekends, holidays, and events. A Bachelor's degree is preferred.

Qualifications

• Minimum three years' management experience in a customer service or retail environment.
• Leadership skills required.
• Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events.
• Bachelor's degree preferred.

Responsibilities

• Provide superior customer service in every situation and advocate for customer opportunities.
• Lead, build and develop a team for modeling service excellence.
• Hire, coach, mentor and develop associates.
• Partner with sales and operations to enhance the customer shopping experience.
• Manage payroll, benefits and performance information.
• Proactively resolve escalated customer issues.
• Balance multiple priorities in a fast-paced environment.
• Perform additional functions as assigned by management.

Skills

Leadership

Customer service

Communication

Education

Bachelor's degree preferred

Tools

PC-based applications

Job description

Description

At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!

Expectations:

• Provide superior customer service in every situation. Go above and beyond advocating for every customer opportunity and request.
• Successfully lead, build and develop a team for modeling service excellence
• Maintain associate payroll, benefit and performance information
• Hire, coach, mentor and develop associates
• Partner with sales and operations team members to ensure that our vision of enhancing the customer shopping experience is realized.
• Display initiative to succeed in an entrepreneurial culture.
• Consistently demonstrate professional verbal and written communication, interpersonal and organizational skills.
• Multi- task within a fast paced service environment.
• Manage time to ensure completion of daily sales, delivery and inventory reports, cash deposits, and weekly payroll reconciliations.
• Provide responsive communication of information to Director of Customer Care, associates and customers.
• Proactively resolve escalated customer issues.
• Able to identify opportunities and find solutions for continuous improvement
• Problem-solve, organize and balance multiple priorities within a fast-paced environment.
• Maintain composure when handling unexpected challenges and competing demands.
• Perform additional functions that may be assigned at the discretion of management.

Qualifications:

• Minimum three years' management experience in a customer service or retail environment.
• Proficient in PC-based applications.
• Leadership skills required.
• Bachelor's degree preferred.
• Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events.

Raymour & Flanigan proudly supports a drug and smoke free work environment.

Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.

Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.