Customer Service Management Trainee

Uline; Waukegan (IL); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Bonuses

Paid time off

Tuition assistance

On-site fitness

Job summary

Uline in Kenosha, WI is seeking a Customer Service Management Trainee to develop hands-on leadership and call center management skills while delivering legendary service to customers.

You'll participate in a comprehensive training program, learn to coach a team of representatives, and drive continuous improvement in service processes. This full-time role offers full benefits and growth opportunities within a stable, family-owned company.

Qualifications

• Bachelor's degree required.
• Strong record of customer-focused service and teamwork.
• Prior leadership/management experience is a plus.

Responsibilities

• Master all aspects of customer service management through a training program.
• Manage and develop a team of customer service representatives with clear goals and feedback.
• Review procedures to identify areas for improvement.

Skills

Leadership

Customer service

Team development

Education

Bachelor's degree

Job description

Pay from $29 to $34 per hour

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

A new career opportunity is calling! Are you an emerging customer service leader? Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service.

Careers Packed with Potential.

Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Full-Time Hours:

24/7 operation - Various shifts available with set schedules.

Position Responsibilities

• Master all aspects of customer service management through a comprehensive hands-on training program.
• Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
• Review department procedures and standards to identify areas for improvement.

Minimum Requirements

• Bachelor's degree.
• Strong track record of customer-focused service, teamwork and attention to detail.
• Prior leadership / management experience is a plus.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Café featuring affordable daily meal options from local restaurants.
• On-site fitness center and beautifully maintained walking paths.
• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled