Customer Service Management

Traveling with Michaila; Remote; USD 40,000 - 60,000; Full time

Job summary

A travel agency is seeking a Customer Service Management professional for a fully remote role. You will oversee client interactions, ensure service standards are met, and manage communications and issues. Ideal candidates should have strong communication and organization skills, be reliable and detail-oriented, and comfortable working independently. This position offers flexible hours and a supportive environment with training and growth opportunities.

Benefits

100% remote flexibility

Training and ongoing support

Clear path for growth

Qualifications

• Experience in customer service or client management (preferred).
• Ability to multitask and work independently in a remote setting.
• Must be detail-oriented and tech-comfortable.

Responsibilities

• Oversee and support client communications and service workflows.
• Ensure timely responses, follow-ups, and issue resolution.
• Coordinate details, schedules, and confirmations as needed.
• Maintain accurate records and service documentation.
• Provide professional, friendly leadership in client-facing situations.

Skills

Communication skills

Organization skills

Problem-solving skills

Customer service experience

Job description

We're hiring a Customer Service Management professional to oversee client interactions, ensure service standards are met, and support a smooth, high-quality experience from first contact through completion. This fully remote role is ideal for someone whos organized, people-focused, and confident managing multiple client needs while working independently. The individual will need to be able to work indepedently while having resources and tools and mentorship.

What You'll Do

• Oversee and support client communications and service workflows
• Ensure timely responses, follow-ups, and issue resolution
• Coordinate details, schedules, and confirmations as needed
• Maintain accurate records and service documentation
• Provide professional, friendly leadership in client-facing situations

What Were Looking For

• Strong communication, organization, and problem-solving skills
• Customer service or client management experience (preferred, not required)
• Ability to multitask and work independently in a remote setting
• Reliable, detail-oriented, and tech-comfortable
• Must be a citizen of the US, UK, Mexico, Australia, Spain and LATAM

Why This Role Stands Out

• 100% remote flexibility
• Training and ongoing support provided
• Clear path for growth within a supportive team