Customer Service Liaison PRN

550 Methodist Midlothian Medical Center; Midlothian (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Methodist Health System in Midlothian, TX is seeking a Customer Service Liaison to provide exceptional service to patients, visitors, and staff.

You will greet customers, answer calls, assist with wayfinding, and help with patient throughput to ensure a positive patient experience in a busy healthcare setting.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and interpersonal skills.
• Ability to multi-task and maintain attention to detail in a fast-paced environment.

Responsibilities

• Communicate effectively with patients, teammates, healthcare professionals, vendors, and visitors.
• Assist with departmental locations, wayfinding, and handling inquiries.
• Assist with patient throughput and provide exceptional customer service.
• Greet customers, answer phones, screen and route calls, and maintain a clean work area.
• Demonstrate computer literacy and adhere to confidentiality and policies.

Skills

Customer service

Communication

Multitasking

Education

High school diploma

Tools

Computer literacy

Job description

Hours of Work : Flexible Days Of Week : Flexible Work Shift : PRN (United States of America)

Job Description : Your Job: In this role, the Customer Service Liaison will be responsible for providing exceptional customer service to all internal and external customers. This person is someone who is motivated and able to handle a wide range of customer service inquiries, takes the initiative in resolving customer issues, and helps navigate our patients and visitors while in our facility. Supports the mission, vision, values and strategic goals of Methodist Health System.

Your Job Requirements:

• High school Diploma or Equivalent required

Your Job Responsibilities:

• Communicate effectively and professionally with patients, teammates, healthcare professionals, vendors, and visitors
• Assist with departmental locations, wayfinding, and handling a wide range of inquiries
• Assist with patient throughput
• Provided excellent customer service; cordially greets customers, anticipates needs, and willing to collaborate to provide the best patient experience possible
• Answers telephones, screens and routes calls to proper location
• Maintains a clean work environment
• Provides wheelchair assistance as needed when appropriate
• Ability to multi-task effectively
• High attention to detail
• Demonstrate computer literacy
• Effectively adheres to MHS policies, guidelines, and care commitments including confidentiality of all patient and business information
• Escalates issues to the proper person in a timely manner
• Maintain supplies and place order for additional supplies as needed
• Other duties as assigned

Methodist Midlothian Medical Center is the first full-service, acute care hospital in Midlothian, Texas. Serving Midlothian and northern Ellis County, we are a 46-bed hospital that is designed to expand as the community grows. Providing everything from emergency care and advanced surgery to imaging and labor and delivery, our hospital has 16 emergency department beds, two operating suites, and the latest digital and medical technologies. We strive to have a diverse workforce that reflects the communities we serve and welcomes the skills and talents of all groups. Our reputation as an award-winning employer shows in the distinctions we’ve earned: 150 Top Places to Work in Healthcare by Becker’s Hospital Review, 2023 Top 10 Military Friendly® Employer, Gold Designation, 2023 Top 10 Military Spouse Friendly® Employer, 2023 Level I Maternal Facility for perinatal care Level I Neonatal Facility Gene Rodgers Community Service Award, Midlothian Chamber of Commerce, 2022 Robotic surgery capabilities Cardiac catheterization lab

Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award‑winning employer shows in the distinctions we’ve earned: Great Place to Work Certified 2026-2027 Glassdoor’s Best Places to Work 2025 & 2026 Glassdoor’s Best Places to Work in Healthcare, Biotech & Pharma 2026 TIME’s Best Companies for Future Leaders 2025 & 2026 Newsweek’s America’s Most Admired Workplaces 2026 Glassdoor’s Best-Led Companies 2025 Fortune Best Workplaces in Health Care 2025 Military Friendly Gold Employer 2025 Becker’s Hospital Review 150 Top Places to Work in Healthcare 2025 Newsweek’s Americas Greatest Workplaces 2025