Customer Service Leader – Front End & Desk Ops

Hannaford; Village of Wappingers Falls (NY); On-site; USD 24,000 - 36,000; Full time

Job summary

Hannaford is seeking a Retail Front End Associate in Wappingers Falls, NY to deliver friendly, efficient service at the checkout and service desk. You will handle cash, assist customers, and support store operations with a positive attitude.

The role requires standing most of the shift, lifting up to 50 pounds, and complying with policies. Training is provided; minimum age 18; prior cash handling and customer service are preferred. This position offers stable hours and team-driven environment.

Qualifications

• Effective communication and customer service skills.
• Must meet minimum age requirements to perform specific job functions (18 years of age).
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.

Responsibilities

• Observe and follow all company policies and established procedures.
• Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
• Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets
• Assist in special projects and perform other functions as assigned by supervision.
• Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.
• Observe security standards by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior.
• Secure front-end change drawer at all times when leaving it unattended; protect company assets at all times.
• Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.
• Frequently, perform cashier and/or bagging functions
• Frequently, perform service desk/kiosk and if trained, bookkeeper functions
• Perform all other duties as assigned.

Skills

Customer service

Communication skills

Age 18+

Multi-tasking

Job description

Hannaford is seeking a Retail Front End Associate in Wappingers Falls, NY to deliver friendly, efficient service at the checkout and service desk. You will handle cash, assist customers, and support store operations with a positive attitude.

The role requires standing most of the shift, lifting up to 50 pounds, and complying with policies. Training is provided; minimum age 18; prior cash handling and customer service are preferred. This position offers stable hours and team-driven environment.