Customer Service Lead — SAP/ERP & Team Growth

Continental Group Sector ContiTech

Fairlawn (OH)

In loco

USD 65.000 - 80.000

Tempo pieno

2 giorni fa

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Vantaggi offerti da questo lavoro

Referral bonus

Descrizione del lavoro

Continental in the United States is seeking a Customer Service Lead for Conveying Solutions. The role oversees day-to-day customer service operations, balancing workloads, and ensuring timely order processing while coordinating with global teams.

The ideal candidate has a Bachelor’s degree and 2+ years of industrial customer service experience with leadership, plus strong SAP ERP and Excel skills. US work authorization is required, relocation is not provided, and a referral bonus applies.

Competenze

Bachelor’s degree in business, Supply Chain, Operations Management, or related field.
2+ years of customer service in an industrial environment with order management, supply chain, or related (operational) and leadership experience.
Proficiency in ERP systems (preferably SAP) and Microsoft Excel.
Demonstrated ability to manage escalations and lead teams in a fast-paced, customer-focused environment.
Maintain knowledge of Conveyor Belting, Customer Engineered Solutions, and Industrial Distributor products, applications, manufacturing processes, and supply chain constraints.

Mansioni

Manage day-to-day customer service operations, workflow distribution, and workload balancing to meet customer commitments and business objectives.
Identify and resolve complex customer service issues while serving as the primary escalation point for critical customer concerns and service failures.
Ensure timely and accurate processing of orders, inquiries, complaints, returns, and customer requests.
Analyze customer service processes and implement actions that improve efficiency and reduce non-value-added activities.
Define, establish, and monitor KPIs and SLAs aligned with business objectives.
Analyze performance trends and metrics to identify improvement opportunities; communicate results and corrective actions to management and stakeholders.
Perform high-level SAP and ERP transactions including credit releases, intercompany returns, and invoice corrections.
Support month-end close activities and monitor open orders, backlogs, and customer commitments to ensure service expectations are met.