Customer Service Lead - Part-Time

Burlington Stores, Inc.; Hanover (MD); On-site; USD 18,184 - 25,898; Part time

Benefits offered by this job

Competitive wage

Flexible hours

Associate discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Paid sick time

Job summary

Burlington Stores, Inc. in Hanover, Maryland is seeking a Part-Time Customer Service Lead to join their team. This role focuses on leading customer service initiatives, ensuring a customer-first philosophy, and building a positive shopping experience.

Candidates must be flexible, able to lift heavy boxes, and stand for long periods. The position offers competitive pay at $16/hour and various training opportunities. Join us in making a difference for our customers and community!

Qualifications

• Ability to lift and move boxes weighing 40 lbs or more.
• Flexibility to work mornings, nights, weekends, and holidays.
• Capacity to stand and walk for extended periods.

Responsibilities

• Lead day-to-day customer service initiatives.
• Inspire and motivate associates to provide exceptional service.
• Maintain an orderly front end area and troubleshoot issues.
• Coordinate meal and break periods.

Skills

Leadership skills

Friendly and outgoing demeanor

Customer service

Problem solving

Job description

If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!

Overview

As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be responsible for leading day‑to‑day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You’ll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You’ll ensure a customer‑first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You’ll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.

Key Responsibilities

• Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
• Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer‑first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
• Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
• Coordinate meal and break periods and monitor schedule adherence.

Requirements

Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

Benefits

You will enjoy a competitive wage, flexible hours, and an associate discount. Part‑time associates, based on hours worked, may be eligible for Burlington’s benefits package which includes medical coverage and a 401(k) plan. Part‑time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Base Pay: $16 per hour

Location: 00344 - Arundel Mills

Address: 7000 Arundel Mills Ste A1

Zip Code: 21076

Position Type: Regular Part-Time

Career Site Category: Store Associate

Position Category: Retail Store