Customer Service Lead - Part-Time

Burlington Stores, Inc.; Columbia (SC); On-site; USD 15,911 - 22,661; Part time

Benefits offered by this job

Competitive wage

Flexible hours

Employee discount

Medical coverage

401(k) plan

Paid holidays and sick time

Job summary

A leading retail company in Columbia is looking for a Part Time Customer Service Lead to enhance customer service initiatives. This role involves leading and motivating associates while ensuring a positive customer experience. Candidates should be able to work flexible hours and meet physical requirements. The position offers a competitive hourly wage of $14 and various associate benefits. Join a team that values hard work and fun together!

Qualifications

• Ability to lift and move boxes weighing 40 lbs. or more.
• Willingness to work flexible schedules including mornings, nights, weekends, and holidays.
• Experience in customer service or retail is preferred.

Responsibilities

• Lead customer service initiatives and train new associates.
• Ensure customer-first focus and maintain friendly checkout experience.
• Troubleshoot issues with registers and maintain neat front end areas.
• Coordinate meal and break periods for associates.

Skills

Customer service

Problem solving

Flexibility

Job description

Overview

As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You’ll lead by example and approach your work with Our Burlington philosophy and company core values in mind. You’ll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You’ll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.

Key Responsibilities

• Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
• Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all customers with a high level of professionalism.
• Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
• Coordinate meal and break periods and monitor schedule adherence.

Requirements

Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

Come join our team. You’re going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington’s benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Compensation & Benefits

Base Pay: $14.00 per hour

Location

00128 - Columbia

Posting & Address

Posting Number P1-1076086-5
Address 302 Bush River Road
Zip Code 29210

Position & Category

Position Type Regular Part-Time
Career Site Category Store Associate
Position Category Retail Store
Base Pay $14.00 - $14.00 per hour