Customer Service Lead (Matlock Rd)

Feel Great Car Wash; Arlington (TX); On-site; USD 17,908 - 24,796; Full time

Benefits offered by this job

Membership Commissions

Insurance Options

Paid Time Off (PTO)

Discounted Car Washes

Paid Training

FREE Snacks and Drinks

Regular Performance Reviews

Regular Team Building Events

Free Uniforms

Job summary

A local car wash company in Arlington, Texas, is seeking a Customer Service Lead. In this role, you will provide exceptional service, welcome guests, and ensure a smooth operational flow. The ideal candidate should possess strong communication skills, a genuine desire to assist customers, and a willingness to learn. The position offers a pay rate of $13–$18 per hour depending on experience, alongside various benefits including paid time off, commissions, and team events.

Qualifications

• Reliable transportation required.
• Positive attitude and genuine desire to make customers feel welcome.
• Willingness to learn and adapt.

Responsibilities

• Greet customers positively and guide them through wash options.
• Process vehicles quickly and safely through the wash tunnel.
• Maintain a clean and organized site for guests and teammates.

Skills

Strong communication skills

Customer service skills

Problem solving and decision making

Flexibility to work various shifts

Job description

We're Hiring a Customer Service Lead!

Type: Full-Time or Part-Time

Reports To: Store Manager

Join Feel Great Express Car Wash with your enthusiasm, kindness, and commitment to great service! In this role, you’ll make every customer feel welcomed and every teammate feel empowered. We’re not just in the car wash business, we’re in the feel-good business!

What You’ll Do:

• Show up ready to shine — arrive on time and prepared to deliver an awesome experience every shift.
• Welcome every guest — greet customers with positivity and walk them through our wash options with confidence and care.
• Keep things moving — process vehicles quickly, safely, and smoothly through the wash tunnel.
• Support our Unlimited Wash Club — help customers manage memberships, troubleshoot issues, and promote the benefits.
• Ensure safety first — load vehicles properly and double-check that each one is ready for the wash to prevent damage.
• Maintain a spotless environment — keep the site clean, organized, and inviting for both guests and teammates.
• Tackle tasks with pride — complete general cleaning and maintenance duties throughout your shift both opening and closing of the store.
• Be the go-to expert — answer questions clearly, quickly, and always with a friendly attitude.

What You’ll Need:

• Reliable transportation.
• Flexibility to work various shifts, including weekends.
• Positive attitude and genuine desire to make customers feel welcome.
• Strong communication skills, comfortable talking with customers and teammates.
• Willingness to learn — we’ll teach you everything you need to know!

Who You Are:

• Quick problem solving and decision making skills.
• Ability to be on your feet for long hours at a time.
• Willingness to work in all weather conditions.
• Strong customer service skills.

What's in it for you?

The position starts at a pay rate of $13/18 HR depending on your experience plus a generous benefits package including:

• Membership Commissions — help others shine and earn while you do it.
• Insurance Options — protect what matters most.
• Paid Time Off (PTO) — rest, recharge, and return refreshed.
• Discounted Car Washes — keep your ride shining while you help customers do the same.
• Paid Training — we invest in you from day one so you can grow with confidence.
• FREE Snacks and Drinks — stay fueled, stay focused.
• Regular Performance Reviews — clear feedback, real growth, and open conversations.
• Regular Team Building Events — we work hard and celebrate harder, culture comes first.
• Free Uniforms — we cover the gear so you can focus on getting the job done, and looking good doing it!