Customer Service Lead: Growth, Purpose, and Impact

Serenity Healthcare; Goodyear (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Fulfillment

Career Growth

Competitive Pay

Excellent Benefits

401(k)

PTO & Holidays

Job summary

Serenity Healthcare in Goodyear, AZ is seeking a Customer Service Lead to guide individuals on their personal journeys and deliver high-impact service. You’ll provide guidance, help clients understand options, and foster a culture of trust within your team.

We value service-minded leaders with 3+ years of full-time customer service experience, especially in leadership roles, and a High School Diploma or GED. Competitive pay and excellent benefits await.

Qualifications

• High School Diploma or GED required.
• 3+ years of full-time customer service experience (ideally in leadership roles).
• Strong communication, problem-solving, and emotional intelligence skills.

Responsibilities

• Build strong, supportive relationships with individuals starting their journey.
• Educate and guide clients to take next steps toward their goals.
• Address concerns with patience and confidence to ensure progress.
• Model excellent service and communication for the team.
• Be adaptable and support the team by stepping into other roles when needed.

Skills

Leadership experience

Communication

Problem-solving

Emotional intelligence

Calm under pressure

Education

High School Diploma or GED

Job description

Serenity Healthcare in Goodyear, AZ is seeking a Customer Service Lead to guide individuals on their personal journeys and deliver high-impact service. You’ll provide guidance, help clients understand options, and foster a culture of trust within your team.

We value service-minded leaders with 3+ years of full-time customer service experience, especially in leadership roles, and a High School Diploma or GED. Competitive pay and excellent benefits await.