Customer Service Lead

WashRoll; Winchester (VA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Free car washes

Leadership coaching

Job summary

GO Car Wash seeks a Customer Service Lead to act as manager on duty when senior staff are unavailable. You will oversee daily operations, drive membership sales, and ensure policies are followed. This role serves as a developmental path toward a Team Leader position.

You will open/close the site, coach teammates, and ensure a safe, friendly customer experience while maintaining high cleanliness and operational standards.

Qualifications

• Experience in customer service or sales is preferred.
• Ability to lead by example and coach teammates.
• Willingness to learn and grow into a leadership role.

Responsibilities

• Opening and closing the car wash according to SOPs.
• greet customers warmly and use sales scripts to drive memberships.
• Guide vehicles safely into the car wash and explain wash process.
• Maintain site cleanliness and functionality to deliver a superior customer experience.
• Address customer issues and escalate as needed to ensure satisfaction and retention.
• Assist with team coaching and ensure safety and adherence to scripts.

Skills

Customer service

Sales

Leadership

Team communication

Dependability

Job description

VA 414 - Valley
2833 Valley Ave
Winchester, VA 22601, USA

Description

GO Car Wash is one of the fastest-growing car wash operators in the United States, with locations across multiple states. And we keep adding more sites!

At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. By caring for our Teammates first, we ensure delighted customers, successful car washes, and exciting growth opportunities for everyone.

If you love cars, enjoy leading others, and thrive in a fast-paced environment, then join us!

About the Role:

As a Customer Service Leadat GO Car Wash, you'll be stepping into a leadership role, serving as the manager on duty when our Team Leaders, AGMs, or GMs are not present. You will be responsible for overseeing day-to-day operations, driving sales, and ensuring all GO Car Wash policies and procedures are followed. This is a developmental role designed to prepare you for a Team Leader position.

You'll be responsible for:

• Opening and closing the car wash according to GO's standard operating procedures.
• Leading by example by greeting customers warmly and utilizing sales scripts to drive membership sales.
• Guiding vehicles safely into the car wash and educating customers on our wash process.
• Maintaining the cleanliness and functionality of the site to deliver a superior customer experience.
• Addressing customer issues, escalating to leadership if needed, to ensure customer satisfaction and retention.
• Assisting with team coaching, ensuring all teammates adhere to safety standards and sales scripts.

What You Bring:

• A positive, outgoing attitude and a passion for sales and leadership.
• Strong customer service skills, with the ability to connect with customers and promote our membership packages.
• Ability to handle day-to-day site operations and resolve customer issues independently.
• Willingness to learn and grow into a leadership role by working closely with site managers.
• Energy and stamina to stand, move, and engage with customers and teammates for extended periods.

Basic Requirements:

• Must be at least 16 years old.
• Must be legally authorized to work in the U.S.
• Previous experience in customer service and/or sales preferred.
• Ability to lift 25 lbs and work in outdoor conditions for long periods.

Why You'll Love Working Here:

We offer a dynamic, fast-paced workplace where you can develop leadership and sales skills while contributing to our growing team. Along with competitive pay, you'll enjoy:

• Health benefits, 401(k), and paid time off.
• Free car washes.
• Opportunities to advance into leadership roles, including Team Leader positions.
• Sales training and leadership coaching to help you grow and succeed.

Compensation:

Our Customer Service Leads generally earn $15.50 per hour, which includes base pay of $13.50/hour with an average of $2.00/hour in commission for membership sales. Commissions are uncapped, and top performers often earn more!

GO Car Wash is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, or any other characteristic protected by law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.