Customer Service Lead

Jet Aviation; Teterboro (NJ); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Overtime pay

401(k) match

Employee discounts

Health insurance

Paid time off

Wellness programs

Tuition reimbursement

Bonus up to 5%

Job summary

Jet Aviation is seeking a Customer Service Lead to deliver outstanding service to customers, flight crews, and guests in a fast-paced aviation environment. You will support daily operations, coordinate scheduling, and communicate professionally across in-person, phone, email, and ARINC channels.

The role requires a high school diploma or GED and at least 2 years of customer service experience in aviation or a related field.

Qualifications

• Minimum of 2 years of experience in customer service, aviation, hospitality, or a similar service-focused environment.
• Excellent communication and problem-solving skills.
• Ability to lead and coordinate a team in a fast-paced aviation setting.

Responsibilities

• Deliver outstanding service to customers, flight crews, and guests.
• Coordinate daily customer service operations and scheduling.
• Interact professionally with customers and crews via multiple channels.
• Coordinate aircraft support services and onboarding/training of staff.

Skills

Customer service

Communication

Problem solving

Team leadership

Education

High school diploma or GED

Job description

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Job Category: Customer Standards & Services

Requisition Id: 6777

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 5,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Position Summary

As a Customer Service Lead you will provide exceptional customer service,assistthe management team in coordinating the daily activities of the department, displays leadership traitsappropriate tohandle the day-to-day operations, and inspires new employees to become leaders.Identifiesand understands personal values of superiors, subordinates, peers, and others; ensures friendly and efficient service to our customers and adherence to all operating procedures.

• High school diploma or GEDrequired.
• Minimum of 2 years of experience in customer service, aviation, hospitality, or a similar service-focused environment.
• Ability to work flexible hours, including in varying weather conditions, and meet the physical demands of the role.
• Proven ability to communicate effectively, solve problems, and manage multiple tasks in a fast-paced environment.
• Maintains a calm, professional, and customer-focused approach under pressure.
• Demonstrates a strong commitment to deliveringa high-end customer experience.
• Adaptable, responsive, and attentive to customer needs.
• Brings a positive attitude, professionalism, and strong interpersonal skills across diverse groups.
• Self-driven, accountable, and receptive to coaching and feedback.
• Exercises sound judgment, empathy, and integrity in daily interactions.
• Must be able to obtain an Airport ID Badge within30 daysof hire.
• Valid driver’s licenserequired.
• Supports Jet Aviation’s core values of Trust, Honesty, Alignment, and Transparency.

Main Responsibilities

• Deliver outstanding service to customers, flight crews, and guests in a fast-paced aviation environment.
• Support daily customer service operations, including team coordination, scheduling, and general administrative tasks.
• Communicate professionally with customers and crews in person, by phone, email, radio, and ARINCregardingservice requests and operational needs.
• Coordinateaircraftsupport services such as fuel, maintenance, hangar arrangements, arrivals/departures, catering, transportation, and other vendor services.
• Assistwith onboarding, training, and coaching team members to supportstrong performanceand service standards.
• Accurately process billing, payments, fuel transactions, and reconciliation activities in SAP.
• Partner with leadership tomaintainoperational readiness, service excellence, and a positiveteamculture.
• Promote Jet Aviation’s services and represent the company professionally with customers, vendors, and internal stakeholders.

Work Schedule and Compensation

Aviation operates on a dynamic schedule-things can change fast, and our success depends on team members who can adapt to support each other, as well as our crews and customers. We are looking for team members who can embrace flexibility.

• We formally operate 24 hours a day, 7 days a week.
• The 2nd shift (2:30 - 10:30 pm) will be the initial assignment, with the potential for changes over time and as business needs and opportunities evolve.
• Training for this role is expected to last approximately 4-6 weeks. During the training period, hours may differ from the assigned shift listed based on operational and training needs. Once initial training is successfully completed, you will transition to the assigned shift.

The posted salary ranges will default to that of your regional location and will not include any premiums. The baseline range for this non-exempt position will be as follows: $26.00 - 29.00 hourly, which is equivalent to $54,000 - 60,000 annually, plus a performance-based bonus up to 5% of annual salary.

Full time employees can enjoy selections from a comprehensive benefit package that fuels your passions both inside and outside of work. You can expect a wide array of financial, insurance, continued education and other employee benefits and perks:

• Financial Perks: Base hourly pay + overtime paid over 40 hours in one week; holiday pay + paid time off (including 3 floating holidays); 401(k) benefits $1 for $1 match up to 6%; General Dynamics Employee Discounts.
• Wellness and Health Perks: Multiple Medical, Dental & Vision insurance options for employees only or employee + additional family members; paid sick time; Employee Assistance Program; Wellness Programs; Health Awards.
• Performance Perks: Annual Merit Increase opportunity; annual bonus potential up to 5%.
• Continued Education Perks: Tuition Reimbursement for approved CE pursuits.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employeeis required touse their hands and fingers to handle, feel, or reach. The employeefrequentlyis required tostand, walk, or sit. The employeeis occasionally required toclimb or balance, kneel,crouchor crawl.

The employee mustfrequentlylift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds above their heads. Specific visionrequiredfor this jobinclude,close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Jet Aviation is committed to selecting the best leaders through a thorough and structured hiring process. Candidates who move forward will engage with executive leadership and key stakeholders in a multi-stage review process. As part of our commitment to safety and security, all selected candidates must successfully pass pre-employment requirements before finalizing employment.

At Jet Aviation eligible employees can enjoy a comprehensive package that fuels your passions both inside and outside of work. Your health and well-being matter to us. That’s why we offer a competitive benefit package that includes health, dental & vision insurance, matching 401(k), health savings and flexible spending accounts, short-term and long-term disability, life insurance, employee assistance programs, health and wellness awards, generous paid time off, tuition reimbursement, employee discounts and more.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans