Customer Service Lead

McDonald's; Chelsea (AL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Flexible Scheduling

Training and Developing Programs

Daily Pay

Paid Time Off

Advancement Opportunities

Tuition Assistance - $2,500/year!

And so much more!

Job summary

McDonald's in Chelsea, AL is hiring a Guest Experience Leader. The role offers both full-time and part-time schedules with shifts from 8am to 8pm, requiring an energetic person who can greet guests, assist with ordering, and ensure guest satisfaction.

Training and advancement opportunities are provided as part of our team-focused environment. We emphasize a positive attitude, quick learning, and reliable transportation to work, with benefits that include daily pay and tuition assistance to

Qualifications

• We require a positive attitude, willingness to learn and grow in a fast-paced restaurant environment.
• Must be able to communicate clearly with guests and team members.
• Ability to assist guests with ordering and using kiosks, and to handle busy periods.

Responsibilities

• Greet guests and assist them while ordering, including help with kiosks.
• Provide extra hands to guests as needed and ensure guest satisfaction.
• Check on guests after meals and address any concerns or questions.
• Coordinate with the restaurant team to relay feedback and improve service.

Skills

Customer service

Communication

Teamwork

Job description

Pay: Up to $15.00 per hour

Benefits of working as a McDonald's Team Member:

• Flexible Scheduling

• Training and Developing Programs

• Daily Pay

• Paid Time Off

• Advancement Opportunities

• Tuition Assistance - $2,500/year!

• And so much more!

Reliable transportation to work * We also have shifts for nights and weekends

Job Types: Full-time, Part-time

Description:

McDonald's Works for Me.

The Job for Me – Get a job that fits your life, inspires your best, and moves you forward. Choose your hours. Pursue your education. Build your skills and be yourself.

The Team for Me – Our people want to say YES — to working with energy and purpose, learning new skills, serving delicious food and creating feel-good moments with our guests. Does this sound like you? You'll fit right in.

The Place for Me – From here, you can go further than you thought possible. Reach your goals and build your future with college tuition assistance, high school completion programs, English language courses and valuable job skills.

We are committed to being America's best first job. Let's talk. Make your move.

See a day in the life of a Guest Experience Lead at McDonald's

https://www.youtube.com/watch?v=DiaN61vWY3A&feature=youtu.be

Requirements:

We believe in letting you do you. If you're looking for a part‑time job that supports your full-time ambition, you've come to the right place. And right now we have an awesome opportunity for Guest Experience Leaders to work in our restaurant between the hours of 8am and 8pm. The Guest Experience Leader gets to create feel‑good moments everyday with customers by:

• Greeting guests and communicating with them while ordering

• Offering help with using the ordering kiosks

• Offering assistance to those in need of some extra hands

• Checking with them once they have their food to make sure they’re satisfied, or to see if they need anything else

• Ensuring kids receive a kid treat

• Handling any concerns

• Communicating with the restaurant team to provide feedback and recommendations

All you'll need is an outstanding attitude, willingness to learn and grow and the capability to excel in a fast‑paced, team environment. We'll teach you the rest. We offer great pay, tremendous benefits and a chance to grow like you wouldn’t believe. Sound good? Give us a try! You must be 16 years of age or older to work as a Guest Experience Leader at corporate owned and operated McDonald's restaurant.

Team | Crew | Member | Service | Customer | Cash | Cashier | Job | Work | fast food

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate‑owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [e-mail] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate‑owned restaurant to which you are applying.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.