Customer Service / Inside Sales

Applied Industrial Technologies; Missoula (MT); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401K with company match

Insurance benefits

Tuition reimbursement

Professional development and training

Great work/life balance

Team oriented company culture

Job summary

Applied Industrial Technologies is seeking a full-time customer service representative (CSR) in Missoula, MT. In this role, you will provide essential support to our sales team and customers. You'll be part of a dedicated team in a friendly and competitive work culture.

This position offers competitive hourly pay, performance bonuses, and a comprehensive benefits package that includes 401K matching, tuition reimbursement, and more. Ideal candidates should have over a year of customer service experience, strong communication skills, and an ability to multitask effectively.

Qualifications

• 1+ year customer service or inside sales experience, preferably in industrial distribution.
• Knowledge of hydraulic, bearings, or power transmission is a plus.
• Ability to multitask and maintain accuracy.

Responsibilities

• Provide timely support to sales team and customers.
• Process customer inquiries, quotes, and orders.
• Build positive business relationships with customers.

Skills

Customer service experience

Attention to detail

Written and verbal communication skills

Mechanical aptitude

Education

High school diploma or equivalent

Tools

Excel

Job description

Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed.

We are hiring a full-time creative, resourceful customer service representative (CSR) in Missoula, MT. In this role, you will provide professional and timely support to our sales team and customers. As a leading industrial distributor (and Fortune 1000 company), we realize we are only as strong as our dedicated team. Selling millions of industrial products to all types of customers takes special skill and that's where you come in.

This position is onsite at our service center, part of a great team. Hours are 8:00 am - 5:00 pm Monday through Friday.

Why join us?

In addition to competitive hourly pay, monthly, quarterly, and annual bonus opportunities, and all the benefits you'd expect from an industry leader (401K with company match, insurance, time off, tuition reimbursement, employee assistance, etc.), you will also enjoy:

• A LASTING CAREER - Career paths are available in sales, operations, or management throughout the country
• Professional development and training
• Great work / life balance
• Team oriented company culture where it's called work for a reason but have fun in the process. Customers can hear that in your voice
• Join a local team with company backing

What you'll do:

In our fast-paced team environment, you will partner with our customers and Account Manager to find products and services, solve customer needs, and build ongoing positive business relationships.

• Customer inquiries, quotes, order processing, expediting / returns
• Sourcing parts
• Assist in generating sales
• Help in the stockroom as needed, deliver orders to customers as needed

Qualifications:

• 1+ year customer service or inside sales. Industrial distribution or parts counter environment a plus
• Hydraulic, bearings, or power transmission knowledge preferred
• Attention to detail, accuracy, ability to multitask, sense of humor
• Written and verbal communication skills, including English grammar
• High school diploma or equivalent
• Must be able to lift up to 50 lbs.
• Mechanical aptitude. Basic computer skills including Excel
• Valid driver's license & clean driving record (MVR)

Additional Information

• This position is not eligible for relocation benefits and is expected to be performed on site.
• Candidates must be authorized to work in the US. We are not able to offer sponsorship of work visas for this position.

Come for the job. Stay for the career. Apply for immediate consideration!

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.