Customer Service - Harbour Center Rack

Nordstrom; Annapolis (MD); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Merchandise Discount

Retirement Plan

Paid Time Away

Job summary

Nordstrom is seeking team members for Nordstrom Rack in Annapolis, MD, offering roles in Sales, Customer Service, Stock, and Fulfillment. You’ll help customers, operate POS systems, and keep the store clean and organized while working across different departments as needed.

In this fast-paced setting, you’ll engage customers, maintain the sales floor, and support inventory processes, with emphasis on a welcoming, inclusive shopping experience and adherence to store standards.

Qualifications

• Clear, effective communication with strong interpersonal skills.
• Accountability, initiative and a high level of ownership.
• Organizational skills with ability to prioritize multiple tasks.
• Ability to work a flexible schedule based on business needs.

Responsibilities

• Keep the salesfloor 'runway ready' through re-merchandising and straightening.
• Assist customers at the register across in-store, online, and mobile platforms, operating POS and handling items.
• Support fitting room operations with greeting and assistance.
• Maintain a clean, clutter-free customer experience.
• Keep stockrooms organized and ensure items are properly ticketed.
• Demonstrate expertise in store technologies and adhere to standards.
• Promote Nordstrom Rewards program.
• Receive, unload freight, unpack and deliver merchandise to selling departments.
• Fulfill customer orders and ship per quality standards.
• Use inventory systems to process shipments and maintain stockrooms.

Skills

Communication

Accountability

Organizational skills

Flexibility

Customer service

Job description

Job Description

Are you ready to thrive in a fast-paced, high-energy environment? As a Nordstrom Rack team member, you'll be continuously moving and collaborating with teammates to create a welcoming and inclusive atmosphere for all customers. You’ll ensure a quick and easy customer experience and keep the store clean and clutter free. Flexibility is key, as you may occasionally work in different areas of the store to maintain the cleanliness of the floor and stockrooms and help customers find great deals.

We have roles available in Sales, Customer Service, Stock, and Fulfillment departments.

A day in the life for Sales and Customer Service …

• Work with the team to ensure the salesfloor stays "runway ready", and is sized and filled in through re-merchandising and straightening throughout the day


• Assist customers when cashiering with a variety of transactions across different platforms (in-store, online and mobile), which includes operating a point-of-sale system, bagging items of all size, handling bulky sometimes heavy items including boxes, and ensuring a seamless and friendly experience


• Create a smooth fitting room experience when supporting as a fitting room attendant by greeting and assisting customers and sorting and returning clothing to the floor


• Create a clean and clutter-free customer experience by sorting and returning clothing to the salesfloor


• Keep the stockrooms organized and ensure merchandise is properly checked in and accurately ticketed


• Demonstrate expertise in all technologies used in the store environment


• Adhere to all operational, merchandise and asset protection standards


• Promote initiatives like our Nordstrom Rewards program

A day in a life for Stock Support and Fulfillment…

• Receive, unload freight, unpack and deliver newly arrived merchandise to selling departments


• Fulfill customer orders in a timely manner following quality standards


• Prepare and ship customer's orders following quality, packing and shipping standards


• Utilize inventory management systems to scan, process and research merchandise shipments in accordance with our inventory control processes


• Assist in maintaining clean and organized selling floors and stockrooms


• Provide general support to the store, e.g. set up special events, organize backroom, markdowns, and relocate store fixtures

You own this if you have…

• Clear, effective communication with strong interpersonal skills


• Accountability, initiative and a high level of ownership


• Organizational skills, attention to detail and ability to prioritize multiple tasks in a fast-paced environment


• The ability to work a flexible schedule based on business needs


• Physical Requirements:




• Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.


• Frequent use of hands for grasping, fine manipulation, pushing and pulling


• Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.


• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds


• Stock and Fulfillment Only: Frequently lift and carry up to 25 pounds and occasionally up to 50 pounds

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.

Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$17.20 - $17.90 Hourly

We’ve got you covered…

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away


• Life Insurance and Disability


• Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Applications are accepted on an ongoing basis.