Customer Service Guide - Remote : $500 bonus!

Remote Jobs; Tampa (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

A healthcare technology company is seeking a remote contact center representative to handle member and provider inquiries. The role involves managing calls, providing resolutions, and educating customers on healthcare plans. Candidates should have at least 2 years of experience in a healthcare contact center and strong communication skills. This position offers a salary of $23.00 per hour and opportunities for bonuses and benefits.

Benefits

Salary up to $23.00 per hour

Opportunity for a $500 bonus

Comprehensive benefits package including Medical, Dental, and Vision plans

Fully remote work opportunity

Career advancement potential

Qualifications

• At least 2 years of experience in a healthcare contact center.
• A minimum of 3 years of overall customer service experience.
• Experience managing multiple customer service channels.

Responsibilities

• Serve as the first point of contact for members and providers.
• Manage 30-40 calls per day along with chats, texts, and emails.
• Educate customers on their healthcare plans.

Skills

Strong communication skills

Listening skills

Problem-solving skills

Education

Associate or Bachelor's degree

Job description

Employer Industry: Healthcare Technology

Why consider this job opportunity

• Salary up to $23.00 per hour
• Opportunity for a $500 bonus upon successful completion of the training program
• Comprehensive benefits package including Medical, Dental, and Vision plans
• Fully remote work opportunity, providing flexibility for personal and professional priorities
• Career advancement potential in various areas such as Quality, Client Success, and Utilization Management
• Supportive work environment that values continuous learning and employee feedback

What to Expect (Job Responsibilities)

• Serve as the first point of contact for members and providers, managing 30-40 calls per day along with chats, texts, and emails
• Navigate multiple systems to provide accurate and timely resolutions to client and member inquiries
• Educate customers on their healthcare plans and encourage the use of digital tools for better navigation
• Maintain thorough documentation of calls and interactions, ensuring privacy and compliance with HIPAA standards
• Collaborate with teams to resolve questions about benefits, claims, eligibility, and provider information

What is Required (Qualifications)

• At least 2 years of experience in a healthcare contact center
• A minimum of 3 years of overall customer service experience
• Associate or Bachelor's degree or recent work toward a degree is preferred
• Prior experience managing multiple customer service channels including calls, chat, and email
• Strong communication, listening, and problem-solving skills

How to Stand Out (Preferred Qualifications)

• Experience in high-volume customer service environments
• Familiarity with healthcare terminology and processes
• Ability to demonstrate empathy and maintain professionalism in challenging situations
• Proficiency in using technology and adapting to new systems quickly

#HealthcareTechnology #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits

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