Customer Service Gate Agent (Part-Time)

Southern Arkansas University; Piedmont (CA); On-site; USD 17,616 - 25,089; Full time

Benefits offered by this job

Paid training

401(k)

Vacation

Family travel benefits

Job summary

A major airline is seeking a motivated Customer Service Gate Agent in California. The role involves assisting passengers during boarding and disembarking, operating the Jetway, and providing support to customers with special needs. Candidates must successfully complete training and be able to lift 70 pounds. Benefits include paid training, holiday pay, and a competitive hourly rate of $15.50. Applicants should be at least 18 years old and possess a valid driver’s license.

Qualifications

• Successful completion of Gate Agent training course.
• Ability to lift 70 pounds.
• Capacity to handle diverse customer situations.

Responsibilities

• Assist passengers in boarding and disembarking flights.
• Monitor computerized passenger boarding.
• Operate the Jetway.

Skills

Customer service

Multitasking

Organizational skills

Ability to work under pressure

Education

High school diploma or GED

Job description

Job Overview

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Gate Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers with boarding the aircraft. This role monitors computerized passenger boarding, assists customers with special needs, and changes customer flight itinerary as required. The successful candidate will be able to successfully complete the Gate Agent training course, lift seventy (70) pounds, and work all shifts. This position will report to the General Manager.

Responsibilities

• Assist passengers in boarding and disembarking flights
• Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
• Change customer flight itinerary and seat assignments as required
• Operate the Jetway
• Work as a team to provide excellent customer service and meet corporate objectives

Job Qualifications and Competencies

• Successful completion of training course
• Ability to meet company goals and customer expectations in a high energy environment
• Ability to organize, prioritize, and multitask

Preferred Qualifications

• Previous employment as a front-line customer service provider
• Basic knowledge of computer applications and programs
• Use of telephones, computers, and other office equipment
• Airport ramp environment, subject to varied weather conditions and elevated noise levels
• All shifts including weekends, nights, holidays and/or irregular shifts

Physical Requirements

• Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
• Handle objects up to 70 pounds
• Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefits

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.

Starting Rate

$15.50/Hourly

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.