Customer Service Gate Agent (Full-Time)

Piedmont Airlines; Town of Charlotte (NY); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Holiday pay

401(k)

Vacation

Family travel on American Airlines

Medical and dental

Job summary

Piedmont Airlines, Inc. is seeking a Customer Service Gate Agent in the Ground Handling Department. The successful candidate will assist passengers with boarding, monitor boarding, help passengers with special needs, and adjust itineraries and seating as required.

Training will be provided, and the role requires lifting up to 70 pounds and working all shifts. Starting rate is $17.65 per hour. Eligible for bonuses under company policies, with benefits including medical and dental coverage,

Qualifications

• Ability to complete required training program
• Ability to meet company goals and customer expectations in a fast-paced environment
• Strong communication skills
• Ability to organize, prioritize, and multitask

Responsibilities

• Assist passengers in boarding and disembarking flights
• Monitor computerized passenger boarding system
• Assist customers with special needs and seating arrangements
• Change flight itineraries and seat assignments as required
• Operate the Jetway
• Provide excellent customer service and meet corporate objectives

Skills

Customer service

Effective communication

Multitasking

Team player

Job description

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Gate Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers with boarding the aircraft. This role monitors computerized passenger boarding, assists customers with special needs, and changes customer flight itinerary as required. The successful candidate will be able to successfully complete the Gate Agent training course, lift seventy (70) pounds, and work all shifts. This position will report to the General Manager.

Essential Duties:

• Assist passengers in boarding and disembarking flights

• Monitor computerized passenger boarding

• Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors

• Change customer flight itinerary and seat assignments as required

• Operate the Jetway

• Work as a team to provide excellent customer service and meet corporate objectives

Job Qualifications and Competencies:

• Successful completion of training course

• Ability to meet company goals and customer expectations in a high energy environment

• Effective communication skills

• Ability to organize, prioritize, and multitask

Preferred Qualifications:

• Previous airline experience

• Previous employment as a front-line customer service provider

• Basic knowledge of computer applications and programs

Work Environment:

• Use of telephones, computers, and other office equipment

• Airport ramp environment, subject to varied weather conditions and elevated noise levels

• All shifts including weekends, nights, holidays and/or irregular shifts

Physical Requirements:

• Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs

• Handle objects up to 70 pounds

• Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.

Starting Rate:

$17.65/Hourly

Piedmont Airlines, Inc. is committed to recruiting, hiring, training, and making all employment decisions based on business needs and job-related qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, veteran status, genetic information, or any other legally protected characteristic.

I__n addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.

Job Application Deadline:

September 28, 2026

Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.