Customer Service Gate Agent

Piedmont Airlines, Inc.; Allentown (Lehigh County); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on American Airlines

Job summary

Piedmont Airlines, Inc. is seeking a Customer Service Gate Agent in our Ground Handling Department in Allentown. The role assists passengers with boarding, monitors boarding, helps customers with special needs, and changes itineraries as required.

Training is provided; you must lift up to 70 pounds and be willing to work all shifts. We value teamwork, strong communication, and flexibility in a fast-paced airport environment. A valid driver’s license and clear driving record are required.

Qualifications

• Successful completion of gate training or willingness to complete.
• Ability to meet customer expectations in a fast-paced environment.
• Must be able to lift up to 70 pounds and work all shifts.

Responsibilities

• Assist passengers in boarding and disembarking flights.
• Monitor computerized passenger boarding and assist with special needs.
• Modify flight itineraries and seat assignments as required.

Skills

Customer service

Communication

Multitasking

Teamwork

Flexibility

Wheelchair assistance

Education

High School Diploma or GED

Tools

Basic computer skills

Job description

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Gate Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers with boarding the aircraft. This role monitors computerized passenger boarding, assists customers with special needs, and changes customer flight itinerary as required. The successful candidate will be able to successfully complete the Gate Agent training course, lift seventy (70) pounds, and work all shifts. This position will report to the General Manager.Essential Duties:Assist passengers in boarding and disembarking flightsMonitor computerized passenger boardingAssist customers with special needs, including arranging for wheelchairs and unaccompanied minorsChange customer flight itinerary and seat assignments as requiredOperate the JetwayWork as a team to provide excellent customer service and meet corporate objectivesJob Qualifications and Competencies:Successful completion of training courseAbility to meet company goals and customer expectations in a high energy environmentEffective communication skillsAbility to organize, prioritize, and multitaskPreferred Qualifications:Previous airline experiencePrevious employment as a front-line customer service providerBasic knowledge of computer applications and programsWork Environment:Use of telephones, computers, and other office equipmentAirport ramp environment, subject to varied weather conditions and elevated noise levelsAll shifts including weekends, nights, holidays and/or irregular shiftsPhysical Requirements:Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairsHandle objects up to 70 poundsAssist passengers with disabilities, including, but not limited to, pushing wheelchairsThe above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.Starting Rate:$12.00/HourlyAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.Job Application Deadline:August 27, 2026Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.