Customer Service - Fulfillment & Delivery

Royal Wholesale Electric - Logan, Utah; Logan (UT); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

Royal Wholesale Electric in Logan, UT is seeking a full-time Customer Service – Fulfillment & Delivery associate. This on-site role reports to the Warehouse Manager and handles order picking, loading vehicles, coordinating routes, delivering material to job sites safely, and ensuring accuracy and quality of service.

The ideal candidate has experience delivering with strong customer service, a clean driving record, and the ability to work with warehouse and sales teams to resolve issues and

Qualifications

• Experience preparing orders and/or delivering product with high level of customer service.
• DOT Medical Card or ability to obtain a DOT Medical Card upon hire.
• Excellent driving record with no more than 1 moving violation in the past 3 years.
• Ability to handle panel vans, pickup trucks, and a 20ft flatbed truck safely.
• Strong customer-facing skills and maintaining a positive customer experience.

Responsibilities

• Learn and manage warehouse inventory and bin locations.
• Use a sales order document to pick correct product and quantities.
• Prepare orders for delivery and label with order information.
• Load delivery vehicle for assigned route with safety.
• Provide Proof of Delivery using company app.
• Communicate delivery status with customers and sales team.

Skills

Customer service

Safe driving

Time management

Communication

On-site logistics

Delivery coordination

Education

DOT Medical Card

Job description

Company Description

Royal Wholesale Electric, based in Logan, UT, is a preferred electrical supplier serving Northern Utah and Southern Idaho. The company partners with home builders, contractors, production facilities, and professionals across residential, commercial, and industrial electrical segments. Royal Wholesale Electric focuses on reliability, trust, and long-term relationships with its customers. Team members benefit from working in a customer-centered environment that values integrity and service excellence. Applicants can expect a workplace that encourages collaboration and professional growth. If you want to work in a fast paced environment with a team that values collaboration, respect, hard work, competition, and a growth mindset, we want to hear from you.

Role Description

This is a full-time, on-site Customer Service – Fulfillment & Delivery role located in Logan, UT. The candidate will report directly to the Warehouse Manger. The position will require order picking, loading delivery vehicles, coordinating delivery routes, and delivering material to job sites safely, accurately, and efficiently. Candidate will be required to follow all company policies. Candidate will be expected to communicate all possible process improvements to the Warehouse Manager. Build and maintain professional relationships with co-workers and customers. Be the last line of defense against order errors. Effectively communicate with customers on location of delivery, estimated arrival, etc., to uphold quality customer service. Go above and beyond to take care of the needs of the customer including communication with sales people to ensure accuracy and problem resolution. This role is not just a delivery driver role, we expect the candidate to become a part of our team and buy-in to our company model. The right candidate will have opportunity for advancement as our business grows.

Specific Job Duties:

• Learn and build upon a working knowledge of all warehouse inventory and bin locations.
• Use a sales order document to effectively pick correct product and quantities from bin locations.
• Prepare orders for delivery by packaging product, appropriately labeling product with order information, and completing ship confirmations.
• Strategically and carefully load delivery vehicle accurately for assigned delivery route in order of delivery.
• Conduct pre-trip vehicle inspections using company app.
• Use driver camera equipment and follow safety standards and alerts
• Complete driving and safety trainings.
• Deliver product to the job site or delivery location with highest level of vehicle safety and driving skill.
• Effectively communicate with the customer, project manager, contractor, etc., on site to determine where to place product upon delivery.
• Place product according to detailed instructions for highest customer satisfaction.
• Provide Proof of Delivery using company app for each delivery.
• Be the last line of defense against order mistakes and problems. Proactively communicate issues with sales team.
• Be humble and willing to accept and correct mistakes.
• Complete routine safety and service checks on delivery vehicles.
• Clean and organize delivery vehicles and help with other warehouse activities as needed.
• Assist with warehouse daily and weekly checklist to ensure completion at intervals. This will include putting stock away in correct bin locations, restocking shelves, facing shelves, sweeping, taking out the trash, organizing tools and workspaces, reloading wire rack with forklift, etc.

Required Qualifications:

• Experience preparing orders and/or delivering product with high level of customer service.
• DOT Medical Card or ability to obtain a DOT Medical Card upon hire.
• Excellent driving record with no more than 1 moving violation in the past 3 years.
• Ability to handle panel vans, pickup trucks, and a 20ft flatbed truck safely.
• Pride in driving ability, work ethic, and ability to solve problems.
• Zero-tolerance for lack of safety. Must always wear a seatbelt and be able to use or learn to use safety features like the parking brake, fire extinguisher, etc.
• Strong customer-facing skills, including Customer Service and Customer Support abilities.
• Experience focused on Customer Satisfaction and maintaining a positive Customer Experience.
• Professional Phone Etiquette and clear, courteous communication skills.
• Attention to detail and organizational skills for handling orders, documentation, and delivery coordination.
• Ability to work on-site in Logan, UT and collaborate effectively with warehouse and delivery teams.
• Basic computer proficiency, including using order management or CRM systems.
• Reliable time management and the ability to prioritize tasks in a fast-paced environment.
• Previous experience in distribution, retail, or electrical supply is beneficial but not required.