Customer Service/Front Desk (Park Host)

The Adventure Parks of Outdoor Ventures; Virginia Beach (VA); On-site; USD 16,000 - 23,000; Part time

Benefits offered by this job

Competitive pay

Paid training

Complimentary climbing

Flexible schedule

Job summary

The Adventure Park in Virginia Beach is seeking Park Hosts to welcome guests and deliver outstanding service throughout their visit. You will greet guests, handle tickets, assist groups, manage retail, and help with events while upholding safety and cleanliness.

Training is provided, and scheduling is flexible with seasonal and part-time hours. Compensation starts at $14 per hour with equal opportunities; benefits include paid training, complimentary climbing, and a collaborative team

Qualifications

• Friendly and professional demeanor at all times.
• Strong communication and patient approach.
• Reliable with a strong work ethic and personal integrity.
• Passion for working outdoors and ability to handle all weather conditions.
• Able to quickly learn new skills on training and on the job.
• Background in travel, tourism, service, retail, or hospitality preferred.
• Candidates must be 18+ and able to lift up to 30 lbs.

Responsibilities

• Greet guests and provide information; check in guests and provide directions.
• Process ticket sales, reschedules, and credits per park policies.
• Assist groups and birthday parties with advance reservations.
• Manage retail sales and inventory; assist with weather-related guest adjustments.
• Support opening/closing procedures and park events as needed.
• Maintain cleanliness of retail areas, ticket sales, and staff areas.

Skills

Customer service

Communication

Reliability

Outdoor work

Job description

Park Hosts are the front lines and first impressions when it comes to the sales and service of our park. Your primary responsibility is to ensure that guests are greeted with a smile, and that all guests continue to experience an exceptional level of customer service and support throughout their entire visit. This position is supervised by the Park Operations Assistant Manager and Park Manager.

About Us

The Adventure Park, owned and operated by Outdoor Ventures Group, promotes active enjoyment of the outdoors through adventure recreation. Our adventure parks bring together people of all ages to challenge themselves, develop their confidence and build connections with each other, the outdoors and our team. Learn more by visiting our website at myadventurepark.com.

Become a leader on our team where we promote a continuous learning environment and career development opportunities. Benefits include competitive pay, paid training, complimentary climbing and other Park activities, a flexible schedule and more.

Responsibilities

• Provide our guests with an amazing experience!
• Greetand check in guests. Provide general Park information and directions
• Complete ticket sales, reservation reschedules, and account credits according to the Park policies
• Work on-site with group and birthday party organizers to provide assistance to groups and birthday parties with advance reservations
• Retail sales and inventory management
• Guest management in the event of a weather closure
• Complete assigned opening and closing procedures
• Assist in Park event set up and coordination as needed
• Upkeep and general cleanliness of retail area, ticket sales area, bathrooms and other customer and staff areas
• Harnessing and de-harnessing guests
• Conducting inventory of customer equipment
• General park duties, including mulching, cleaning, trash runs, harness processing, and water station refills, with other duties or tasks as assigned
• May be cross-trained for shifts in our new Owl Creek Landing attraction.

Qualifications

• Possess a friendly disposition and professional demeanor at all times
• Strong communication skills and a kind, patient approach to working with people
• Reliable with a strong work ethic and personal integrity
• A PASSION FOR WORKING OUTDOORS AND THE ABLIITY TO HANDLE ALL WEATHER CONDITIONS
• Able to quickly and competently pick up new skill sets both in training and on the job while maintaining the highest quality standards of performance
• Candidates with background/experience in one or more of the following areas are preferred: travel/tourism, service industry, customer service, retail, hospitality
• Candidates must be at least 18 years old, able to lift 30 lbs.

Schedule

• This is an hourly position. Available positions can be seasonal and part-time, depending on operational needs and candidate availability.
• Candidates should have a flexible schedule with both weekday and weekend availability.
• There is a mandatory orientation session and training period required for all candidates. This time is paid at your hourly rate. The session for the spring will be held at the end of February.

Pay Range

While the exact pay offered reflects a candidate's qualifications and experience, Park Hosts are paid at a rate starting at $14 per hour.

Outdoor Ventures Group offers equality of opportunity and treatment for its present and prospective employees in all phases of the employment process without regard to age, race, color, sex, national origin, disabilities, genetic predisposition or carrier status, status as a veteran or disabled veteran, sexual orientation, marital status, ancestry or any other basis that is protected by Federal, State or local law. Employment decisions will be based on merit, qualifications, and abilities.