Customer Service - Finished Goods Specialist

CJ Logistics America; Richmond (VA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Dental insurance

Vision insurance

401(k) retirement savings

Paid time off

Tuition assistance

Early access to earned wages

Advancement opportunities

Job summary

CJ Logistics America is hiring a Finished Goods Shipping Specialist to manage end-to-end shipping of finished goods. You will oversee automated loading systems, maintain documentation, and communicate with off-site partners to ensure accurate, timely, and safe outbound shipments.

The role involves operating ATLS and SAP, coordinating with warehouses, and supporting shift changes to maintain continuous operations. On-site work in Richmond, VA with a 3rd shift schedule.

Qualifications

• High School Diploma or GED equivalent or relevant experience.
• 1-3 years of related experience.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic math and reading skills.
• Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Effective problem-solving and interpersonal skills.
• Ability to follow written and verbal instructions.

Responsibilities

• Oversee day-to-day shipping of finished goods to external warehouses, ensuring timely and accurate outbound shipments.
• Monitor equipment, conveyors, and the ATLS for smooth and safe operations.
• Verify and document all outgoing shipments to ensure accuracy and compliance with procedures.
• Maintain shipping documentation using HMI, SAP, and other digital systems.
• Coordinate deliveries and resolve shipment discrepancies with off-site warehouses and transportation teams.

Skills

Attention to detail

Problem solving

Interpersonal skills

Follow written/verbal instructions

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Who We Are And Why We’re Hiring

CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.

CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.

Schedule

3rd Shift Sun-Thurs 11:30pm-7:30am

Compensation

Compensation Range: $20.25- $25.02 per hour

Shift Differential: $.75 per hour

Incentive eligible: (No)

Position Overview

The Finished Goods Shipping Specialist is responsible for managing the end-to-end shipping process for finished goods, ensuring products are accurately loaded, tracked, and shipped to external warehouses. This role oversees the operation of automated loading systems, maintains documentation, communicates with off-site partners, and supports the accuracy, efficiency, and safety of all outbound shipping operations.

Essential Job Duties & Responsibilities

Shipping & System Operations

• Oversee the day-to-day shipping of finished goods to external warehouses, ensuring timely and accurate outbound shipments.
• Monitor equipment, conveyors, and the Automated Trailer Loading System (ATLS) to maintain smooth and safe operations.
• Execute lock out/tag out procedures as necessary for system recovery or incident response.

Accuracy & Documentation

• Verify and document all outgoing shipments to ensure shipment accuracy and compliance with company procedures.
• Maintain accurate and error-free shipping documentation using Human Machine Interface (HMI), SAP, and other digital systems.
• Complete and maintain required end-of-shift reports and paperwork.

Coordination & Communication

• Communicate proactively with off-site warehouses and transportation teams to coordinate deliveries, resolve shipment discrepancies, and address operational issues.
• Provide timely updates to the Business Unit Leader regarding trailer status, deficiencies, and any shipping anomalies.
• Ensure timely driver coverage and support shift changes to maintain continuous operations.

Inventory & Resource Management

• Monitor the flow of empty pallets to support automated systems and prevent operational delays.
• Participate in investigations of shipping discrepancies and collaborate with cross-functional teams to resolve issues.

Teamwork & Continuous Improvement

• Work closely with shift management and team leads to accomplish shift and operational goals.
• Participate in all assigned training programs and support continuous improvement efforts.
• Adhere to all company safety and compliance standards.
• Perform other related job duties as assigned or required.

Required Qualifications

• High School Diploma or GED equivalent – or equivalent relevant experience.
• 1-3 years of related experience.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic math and reading skills.
• Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Effective problem-solving and interpersonal skills.
• Ability to follow written and verbal instructions.

Preferred Qualifications

• Previous experience in warehouse, inventory control, or logistics environments.
• Experience with SAP and/or warehouse management systems (WMS).
• Familiarity with block stock management and repairable goods processes.
• Experience collaborating with technical or repair teams.

Physical Requirements

• Stand and/or walk for extended periods (up to 10 hours, depending on shift)
• Sit, stand, walk, bend, stoop, kneel, crouch, or crawl as needed
• Climb stairs, ladders, and/or scaffolds at various heights including ground-level and racking zones (occasionally/frequently)
• Reach with hands and arms overhead and below waist level
• Lift, carry, push, or pull up to 50 pounds
• Occasionally lift heavier items with or without assistance
• Use fine motor skills/manual dexterity to operate equipment, tools, or keyboards
• Frequently use hands and fingers to handle, grasp, or control objects
• See clearly at close range and at distance, with peripheral vision, depth perception, and the ability to adjust focus
• Hear and understand verbal instructions, alarms, and equipment signals in a noisy environment

Work Environment

• Varying temperatures, including but not limited to refrigerated or non-climate-controlled areas
• Loud noise levels, such as machinery, forklifts, and conveyor systems
• Dust, odors, and airborne particles
• Concrete flooring and moving mechanical equipment
• Frequent exposure to powered industrial vehicles and warehouse traffic

The employee is required to wear personal protective equipment (PPE) such as steel-toed shoes, safety glasses, and high-visibility vests.

Location/Remote Eligibility

This role may be performed on-site only.

Schedule

Work hours may vary by shift assignment and may include evenings, weekends, holidays, and overtime based on business needs.

What We Offer

• Competitive compensation
• Medical, dental, vision, life, and disability insurance
• 401(k) retirement savings
• Paid time off
• Tuition assistance
• Early access to earned wages
• High-performance culture with a continuous improvement mindset
• Opportunities for advancement!

CJ Logistics About Statement

At CJ Logistics, we value diversity, equity, and an inclusive workplace. If you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply.

We are proud to be an Equal Employment Opportunity employer. We prohibit discrimination and harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or related medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law.

This job posting sets forth the essential job duties and responsibilities for the position. An employee assigned to this position must be able to perform these essential functions with or without reasonable accommodation. The Company will provide reasonable accommodation(s) to a disabled employee in accordance with, and as required by, applicable law.

This job posting is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pursuant to the California Fair Chance Act and other applicable federal, state, and local fair chance laws, the Company will consider for employment qualified applicants with criminal histories in a manner consistent with applicable law.

CJ Logistics participates in the E-Verify program.

This position is not eligible for visa sponsorship or support for work authorization.

CJ Logistics is committed to equal employment opportunity and providing equal access to applicants with disabilities. If you require a reasonable accommodation or wish to request an alternative, non-automated evaluation process due to a disability, medical condition, or neurodivergence, please contact our Talent Acquisition Accommodations Team at [e-mail]. Requesting an accommodation or alternative review process will not negatively affect your candidacy.